ServiceNow Community

Clarification on Now Learning WebAssessor Account Management, Certification Portability, and Exam

Hello Everyone, We would like to seek clarification regarding the management of Now Learning and WebAssessor accounts, specifically in relation to certification ownership, visibility, and exam access when changing organizations in the future.Backgrou...

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All columns not coming in HR Agent Configurable Workspace

Hi Team,In my customer’s instance, when using ‘Save as Column’ under LIST in the HR Agent Configurable Workspace, not all columns appear in the new list. What could be the reason, and how can this be fixed? I tested the same functionality in my PDI a...

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How to synchronize Flow Designer stages with RITM state and handle On Hold transitions

Hello everyone, I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance. I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created m...

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Help in Integration Service catalog Item in UIB

Hi Everyone, We are exploring the adding of the service catalog using UIB to collect the user input and to create the records in the table. We have integrated the catalog item in one of our pages. 1) Is there any way to create this catalog f...

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Virtual Agent

Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.

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Changes made to list layout in related lists tab are not reflecting - ServiceNow

Hi All, I am modifying the list layout to add one column to the related lists tab. However, the changes are not reflecting, when I impersonated with other users and visit the page again , only for me it was showing the field. Also, it is showing...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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Client Script that checks a variable has been field in if users tries to assign it to a group

Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...

Question

Comparing a user's department against the current Business Owning BU or Platform of a business app

In the Service Catalogue, I'm trying to create a new catalogue item for maintaining a business application. The requirement is that if the user proposes a change to the Business Owner then check the 'Department' field on the new owner's User record.I...

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How we can create record producer using card api?

I want to create record producer using Card API. but it is creating RITM request instead of record product. could you please tell me how i can create the record producer using card Api don't want to use glide record. Below is the script i am using t...

Question

Chat in CSM Omnichannel

Chat in ServiceNow CSM Omnichannel Core concepts for delivering chat, including virtual agent with Now Assist, live support, engagement messenger and mobile. Overview This hub consolidates official ServiceNow resources across Product Docs, Ser...

Article

Hide Price, Quantity, and Total fields on Approval (sysapproval_approver) in Service Operations Work

I am working with Service Operations Workspace and approvals related to Requested Items (RITM). In the approval record (sysapproval_approver), under the Request tab, there is a section “Summary of request being approved” that displays the columns Pri...

Question

other than prompt what can be used to display a pop up in widget which should be non mandatory

I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...

Question

How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

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ServiceNow base64 attachment to ZZ_YYtablename

Hi all,Can you pls suggest how to update base64 attachment to custom application name to receipt field type(image) to the attachment table ZZ_YYtable.

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