ServiceNow Community

list of checklist for testing post patching

Spoiler Can someone please provide the list of checklists for testing post security patching activities

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Need to auto create change request with change tasks creation for monthly patching activity

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh @Matthew_13 @SumanthDosapati As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me. Along...

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Live Chat - Remove Policy articles from the KB search within the chat

Live Chat - Remove Policy articles from the KB search within the chat Policy articles should not be searchable within the Live Chat /search-KB quick action or anywhere within SOW or AW.Articles that are INCLUDED for the /search-kb action: kb_knowled...

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Customizing Knowledge Graph Configurations

Overview: The Knowledge Graph (KG) application enhances consuming features—portal searches, Now Assist Virtual Agent, AI agents, and generative AI skills—by surfacing contextual data from ServiceNow records like knowledge bases, and external sources...

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Read only access to Attributes in CI Class Manager

HiIs there a way to provide Read Only access to the Attributes of CI classes in CI Class Manager? We are wanting to let our Asset & Config team assist us in reviewing out-the-box attributes of CI classes, but I can't find a role that will give them R...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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Communication Workaround should be copied as additional comments in incident form

Hi Team, After creating new problem record, we have field called workaround in the problem form. After filling workaround field, after saving the record, we will able to see Communication Workaround related link. After clicking the Communication Work...

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Resolved! Technical suppprt career path

Hello everyone,This is Sanjay. I have around 5 months of experience in technical support, and now I want to start my career as a ServiceNow Administrator. However, I’m a bit confused about how to begin and what steps I should follow, as I’m still a f...

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Walk-Up Experience

need best practice recommendation

Dear All,I’m in a bit of a challenging situation and would appreciate your insights. Our team is currently facing significant bandwidth constraints, yet we frequently receive requests from individuals outside the platform team for access to our Servi...

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Not available for not working as expected

Hi Team,Do we have any known issues with using 'Available for ' and 'Not Available for' in a catalog item together. I have built a very simple condition to 'Not Available For' but see it is not working as expected. Ideally not availble for must overr...

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Resolved! Change catalog item icon display size in service catalog native (itil) view

We are moving to the ESC Portal and are adding images and icons to our catalog items. I uploaded a 200x200px image and a 100x100px icon, per a community member recommendation (since ServiceNow has no recommendation that I can find). They look great o...

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Guidance on configuring "Incidents not updated recently" entry in SOW Home "Upcoming section "

Hi Everyone,Our Requirement to Setup New entry for the Service Operations Workspace Home "Upcoming section"Name: Incidents not updated recentlyCriteria: Active and unresolved Incidents assigned to the agent that have not been updated in the last 7 da...

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Issue with the Activity Filter configuration

Hi,I am facing an issue with the Activity Filter configuration.I am trying to place the Worknotes field under the Additional Comments field. In Configure Available Fields, I have selected and positioned the Worknotes field under Additional Comments i...

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Using Inbound Email Actions with Transform Maps

Hi Community Good Day,I am looking for guidance on whether Inbound Email Actions in ServiceNow can be used for transform mapping or structured data insertion. As far as I understand, Inbound Email Actions allow direct record creation or updates using...

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How Now Assist is different from Genius Results in portal search

How Now Assist is different from Genius Results in portal search I can both are generating same results.

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