ServiceNow Community

Platform User not appearing while impersonate

I am practicing on my instance however i am not getting Platform User option while Selecting Impersonate user - System Admin

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how to override the Business Unit field ref. in cmdb_ci_business_app table using Dictionary Override

Hi, I need some help with a configuration in ServiceNow.In the cmdb_ci_business_app table, the Business Unit field (inherited from the base table cmdb_ci) currently references the Business Unit (cmn_business_unit) table.As per the new business requir...

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Reporting on RITM Variables and Task SLA fields

Hi,I am trying to create a list report in ServiceNow that displays both RITM (Requested Item) variables and Task SLA fields (e.g., Business elapsed time) as columns. I have attempted using database views, dot-walking, and data sources, but have not b...

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How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

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How to increase space between banner and search bar in Service Portal?

Hi,Could anyone please help me understand how to increase the spacing between the banner and the search bar (as highlighted in the image)? We’d like to move the search option slightly lower on the page.

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Report to pull RITM variables and Task SLA ?

Hi Experts, We have a requirement to pull RITM variables of a particular catalog item and Task SLA fields in same report, would require help on this requirement. Thanks,Jay

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IRM regulatory change management campaign

Hello All,I am looking to install regulatory change management campaign. I do not know if it is a separate plugin. I have policy&compliance, risk, advanced risk, regulatory change already installed in my PDI and it doesn't give me regulatory change c...

Question

Worknotes is not getting updated

Hello Community , There is one Date field on HR case form. The date value entered in the date field, when matches to todays date then state should change to WIP and work-notes should get updated with comments. The challenge is here - I have created o...

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Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro

Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.

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Multiple Versions

How to disable geolocation tracking on mobile agent app

Hello, How can I disable geolocation tracking in the mobile agent app? I don't want the location map to appear when the location field is displayed on the mobile screen. Only the location name should be visible, similar to other reference fields. ...

Question

🚀 Automating Task Plan Templates in ServiceNow: A Game Changer for FS Case Management

Task Plan Templates are one of the most impactful features for streamlining case management in ServiceNow. As discussed in the below video, these templates allow process owners to predefine sets of tasks that can be applied to cases based on specific...

Article

ServiceNow SPM- Enterprise Agile Planning(EAP) Query

Hi everyone,I’m currently working on a Jira ↔ ServiceNow SPM (Strategic Planning Workspace) integration and facing a real-world challenge that I’d love to get some insights on from the community — especially from anyone who has implemented Enterprise...

Question

Why Your Admins Can't Script Post-Zurich Upgrade: Mastering ServiceNow Scripting Governance

The recent upgrade from the Yokohama to the ServiceNow Zurich release brings significant changes to platform security and administrator privileges. If you are a platform owner or administrator, you need to understand these updates to maintain proper ...

Article
Platform and Cloud Security

On-Call Conference escalation via Major Incident Workbench

I am experimenting with on-call scheduling for Primary, Secondary contacts etc when a Major Incident is spun up. Below article is helpful: https://www.servicenow.com/community/itsm-articles/how-to-use-groups-with-the-notify-conference-call-dialog/ta-...

Question

OOTB Flow action version

Hi All, By mistakenly i added a space in one of the OOTB flow action in production and saved it which changed the state of flow action to draft , is there any way i can get it back to published? Also our instance is going to be upgraded so will it ge...

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