ServiceNow Community

Question on the 'Channels' in Chat reply recommendation

As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?

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Improved My Approvals Page – Bulk Actions and Info Request Option

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...

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Custom My Approvals Widget with Bulk Approve/Reject and Send Back Feature

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...

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Button is not visible on the custom workspace but visible on the form view

Hi All, I am working on the custom workspace, and need one UI Action button. I created UI action button and able to see on the Form view but not showing on the workspace view.Steps followed:1. Created UI Action and checked "Workspace Form Button" and...

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How to test ServiceNow Voice AI agent

Hello Everyone, I've installed this plugin "IT Service Management AI Voice agent collection" ('sn_itsm_voice_aia')I can't find any option to test these voice AI agents. When I go to the testing section it only shows the chat AI agent. There’s no opti...

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UI Builder - Component to create a new record within modal?

Hi all, I am trying to display a new record in a modal on UI Builder. I want the user to fill in this form. However, I can not identify which component I should select in order to show a new record for a fixed table? I'd appreciate any help. Thanks. ...

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Resolved! import set table

HiI have a question about import set table.Is it possible to use the import set table used by Robust import set transformer in a transform map as well?

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Redesigned My Approvals Page with Bulk Approve/Reject & Send Back for Info

Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features:Send Back ...

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What is the use of color field in std change template?it is not reflecting in Release Board Calendar

Hi, What is the use of color field in standard change template. We have configured a change template with red color, but it is not reflecting on the Release Board Calendar.

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How to install Build Agent (Trial) on a PDI when Store access is limited?

I noticed that the Build Agent (Trial) app has just gone live on the ServiceNow Store and this looks really interesting and I want to trial this on my PDI rather than on the companys instances. https://store.servicenow.com/store/app/0b1eae7ec3a4b690...

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How to send Multirow variableset data from one instance to another E-boning

How to send Multirow variable set variables data from one servicenow instance to another servicenow instacne through E-bonding through flow designer payload in servicwnow. I am having a form which have multirow varible set , while entering the data o...

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Legal stock preclearance - scratchpad

This is Legal stock preclearance module. I have provided an out of the box catalog client script.I am not able to find the display business rule for scratchpad. Where canSubmit and isFieldError functions are defined ??

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Linux Server Identification rule has been changed from Hardware rule to Computer

Hello Community, Identification rule for Linux Server was changed from Hardware rule to Computer Rule.How can I revert this back to Hardware rule.

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Resolved! String field to accept name in given format

Hi Folks, I have a requirement which is on custom table where i have a name field that should accept value that starts with "IND" space "Region" space "Code"so the expected result should be IND Region 001 or IND Region 002IND and Region are static wh...

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Show Adaptive card on Intranet Site

Hi All,We have requirement to add an adaptive card on the Intranet homepage SharePoint site to display tickets submitted by the logged-in user. The adaptive card should show all tickets submitted by the current user, allowing direct access to their...

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