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Article6_TM:Issue faced when Scan Engine moved to non-prod after applying prod Cloning:

Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...

Question

How to add a new section in BCM Workspace under BIA analysis ?

Good afternoon.!How to add a new section in BCM Workspace here? I am struggling to find the table for it. Please help.@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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Major Incident: Problem-Related Record Appears in Details but Missing in Related Records

Hi all,When a problem is auto-created after a Major Incident is resolved, the problem appears under Details but not under Related Records → Problems. I’ve attached screenshots for reference.Does anyone know why this might be happening or how to fix i...

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How to create these 2 Indicators for Performance Analytics? Average time and Average age

Good morning.!I have requirement to create 2 indicators for Performance Analytics? We already have average time to resolution in our Dashboard/Report. We also want the below.Requirement:- Average time tickets stay unassigned as they enter my group. (...

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Performance Analytics

Converting an UI action to show some popup with warning to be shown after click on 'Cancel' button

Hi team, We have an OOB UI Action. We need to convert the UI Action so that when someone clicks on the button, it should show a pop up message saying 'Are you sure you want to cancel' with yes or no. if yes is selected, it should perform the activity...

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Resolved! Sync filed value between parent to child case

I want to sync state,priority,short description,comments and work notes to child case from parent if there is any change.

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Inbound Email creating two cases: one with HR Service and one without

Hi Community, I am seeing a funny issue, when an email is received, my inbound email action is triggered and rightfully creates the ticket/s with relevant HR Service. However, as checked at the same it also creates another ticket a replica without th...

Question

sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

Question

CIA Triad

Hello teamWe have a customer requirement to classification for some assets on based on CIA Triad (Confidentiality, Integrity, and Availability)triad combo for Audit.Kindly find the attached Screenshot regarding the requirement.Please provide your rec...

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Digital End-User Experience (DEX)
Event Management
Operational Intelligence
Orchestration (ITOM)
Service Mapping
Service Operations Workspace

pause the flow in flow designer

Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer

Question

State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

Question

AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

Question

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

Question

The fields in the include script are returning empty.

I have an include script where some fields are returning empty: subclassy, type_pbmser, fiscal_contra, sequencial_pbmser, classe_pbmser. I've already checked the technical names and changed the code to this query format: subclassy_pbmser: grAssesso...

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Scan Engine Exceptions

Hi,Can we have exception management set up for ACT level defintions in scan engine?

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