ServiceNow Community

Resolved! How to Add a Custom Field (e.g., “New Laptop Required”) in the Service Portal User Profile?

Hi All,I want to add a custom field called “New Laptop Required” type yes or no to the User Profile page in the Service Portal.This is the page users see when they click their name → Profile inside the portal.The current User Preferences section show...

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integration with cupa

I have been assigned a task to integrated servicenow with coupa. Can anybody please guide me or share any document?

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Using AI to Identify High Risk Application Services & Auto Create One Incident per Service

Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...

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is CIT ITSM doable for career switcher

Good day allI have backgroud as business process analyst with no technical background in coding. while doing the business process path in servicenow was thinking why not do the implementation path and learn something new instead of being process anal...

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Now Assist Incident Resolution Notes skill

We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...

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How to hide the RITM variables when clicking the Preview (info icon)?

How to hide the RITM variables when clicking the Preview (info icon)? I have already checked Configure → Layout, and I can see the Variable Editor formatter there. How can I hide the variables in the preview view?

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I want to generate an Excel from RITM Variables, in .xlsx format..Please help me with the solution.

I want to generate an Excel from RITM Variables, in .xlsx format once the RITM generated Already I have created an script include to generate .xls file, but not able to generate in .xlsx format.

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Publish hardware models to catalog (Pro and Cons)

Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Can someone provide us with the...

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How to notify customers on agents work orders?

Hi Community,I wanted to notify customers on tracking work orders. And there are in-built notifications on category field service. So, how to trigger those or how can I configure customer notifications on tracking process of work orders?Can anyone he...

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Tokyo

Property to add more than 5 articles for NowAssist to draft

Hi, which property is available to add more than 5 knowledge articles to AI Agent article creation? Thank you!

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ReleaseOps Implementation POC

Hi All, Has anyone implemented Releaseops.I need to implement it for three instances,dev,stage and uat.Currently for POC ,we will be treating our UAT instance as prod. I have configured ,but when deploying I want mine update sets to be moved from dev...

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How to delete all case data

One of our accounts has now reached the end of its' contract and isn't being renewed. I need to remove all data related to this customer account from our ServiceNow instance. This includes account, contract, cases, case data including attachments and...

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ESC header menu changes

I want to change the position of tours and profile. Profile should be visible on right most side and tour should come between my tasks and my requests.

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Service Now

hii Service Now

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How to create a flow for multiple service requests

HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...

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