ServiceNow Community

How to set a redirect from from one service portal to another service portal?

Hi team, I’m trying to redirect our current Service Portal to another portal (Employee Center). What is the recommended way to set this up in ServiceNow?I’ve looked into using Page Route Maps, but it seems like those only apply to specific pages with...

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Knowledge Article Acknowledgement using e-signature

Hi everyone! I need to implement knowledge article acknowledgement using e-signature template, I have created an e-signature template with document type = Knowledge article; e-signature type = Acknowledgment. However I don't see any acknowledgement w...

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Catalog Item: Show variable value in email only for selected Line of Business

Hi All,I am working on a Catalog Item in ServiceNow and need some help with displaying catalog variable values correctly in an email notification.Requirement:I have a Catalog Item with the following variables:Line of Business (Select Box): Enterprise...

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Cart() vs CartJS() in ServiceNow - Clear Comparison & When to Use What

When working with ServiceNow catalog automation, one of the most confusing topics is choosing between the legacy Cart() API and the modern CartJS() API. Both are used to programmatically submit catalog items, but they behave very differently. This ar...

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ServiceNow Zurich New Features | Catalog Browse Component in UI Builder Deep Dive | UI Builder

Hello Everyone, ServiceNow Zurich Release is here! I’ve created a quick video walkthrough of one of the Zurich release features so you can see what’s new and how it can help your ServiceNow journey. Feature - Catalog Browse Component in UI B...

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ServiceNow Agent App - Add to Watch List Function

Is there a way to add an action item or function to a record screen that allows the adding of users to the Watch List? Do I just make a sys_user reference field input or should it be done another way?

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Now Mobile
Zurich

Attaching a KB to an sctask to work notes via the sidebar in SOW

We'd like recommended knowledge articles to post to an sctask record activity stream via the work notes instead of the additional comments when using the sidebar in SOW. Currently articles attach onto the additional comments and Service Desk does not...

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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App Engine form not accessible to public/external users outside the network

Requirement: Create a form that will be accessible to public/external users outside the network. We built the form in App engine (AES) which allows unauthenticated users to access it without logging into ServiceNow. This form works great in our DEV a...

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Performance Analytics Weighted Survey Results with break down by user & group.

I created this for our organization and did not see any guides on how to do so. I thought I would write up a guide to hopefully help someone else. This will take survey results, add a weight to each question, then calculate the average with breakdown...

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Benchmarks

Invicti AVR integration compatibility with Invicti Platform On-Demand

Looking for information about the ServiceNow-provided Invicti AVR integration, specifically if it supports the new Invicti Platform On-Demand product that rolls their previous Invicti Enterprise offering into it.The API management within Invicti Plat...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Update OOB MVRS in visitor management

Hello Experts,I wanted to include the multiple new variables for mvrs "Add an external visitor" in catalog item "Register a Guest" . Should i clone variable set or modify the OOB variable set to include new variables.Please suggest the best practice...

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Rome

Resolved! I got 1-2 bugs in Community marking Solution - please let me know whom should i inform.

I got one bug in Community - related to Marking any solution- please let me know whom should i inform about it. Any mail id or person. @Dr Atul G- LNG - your help is required here.

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Season 2 of The Update Set is HERE!

Season 2 After a short break, The Update Set is back and this time, it’s a double episode covering two months of news, tooling, and community highlights. There’s a lot packed into this one, but a few themes stand out: stronger community recognit...

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