ServiceNow Community

How to add Workspace to Global seach in servicenow

Hi, Please help how to workspaces to the workspace global search context menu in servicenow.

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

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"Normal Change" state skipping Assess to Authorize

"Normal Change" state skipping Assess to AuthorizeChange Management state model approvals wrong state.provide ASAP solution

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Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

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Function field to calculate future date - to use in response template

I am working on a response template for an HR case, where I have to print the (hire date + 2 days) date; where hire date = employment start date on the HR profile. For this requirement, I have created a function field with type date on the HR case ta...

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Signle line text variable is not visible on the ESC form

I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...

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List collector

Hi Guys I have created a record producer , in that i created a field with list collector , like when i select the options and submit the record , then it stores the option as some numbers . I don't get the name of those choices in that field.Thanks i...

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CMDB Query Builder

Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...

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I have catalog item and 6 levels of approvals get generated

I have catalog item and 6 levels of approvals get generated throughout its life cycle and when any approval is rejected, I observed duplicate emails for rejection are going on RITM (email: Task Approval rejected) where as only 1 notification exist an...

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I passed my CSA exam!

I finally got the change to take my ServiceNow CSA Exam and I passed! I would like to share the certification that I got! Here is also the score that I got:

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Workspace instead of classic

Hi,In my new company, they are using workspace at the workplace, and I am really worried. I never used a workspace in my previous experience. The case form looks overwhelming. I need to work on cases in the ATF on Workspace. Not sure if I can win. Pl...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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cmdb models are creating Duplicate records

Hello, I am encountering an issue where duplicate cmdb_hardware_product_model records are being created during the SCCM (robust transform map) import for Computer Identity. I have already reviewed the mappings in the transform map, and everything app...

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Is it possible to parse a Manual Signature from PDF file

Hello everyone, When the HR task is generated, an unsigned PDF is currently attached by default. The fulfiller is expected to download this PDF, obtain the necessary signature, and then upload the signed PDF back to the HR task while removing the ori...

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Human Resources Service Delivery

Portfolio Planning workspace - Remove defaul tabs form planning items (not related lists)

Hello Community, Does someone know if/how it is possible to hide certain default tabs of a planning item within the Portfolio Planning Workspace? Especially these ones: Docs, Resource Assignments, Financials. I'm aware that the other tabs are related...

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