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in the Software entitlement table , display name is coming blank , is there any Business rule for it

in the Software entitlement table , display name is coming blank , is there any Business rule for it , which concatinates the asset tag + Software model ? can anyone tell me the name of the BR ?

Question

Hide UI Action in Header and Show Only at the Bottom

I had a customer requirement where we needed to hide a UI Action from the top form header and display it only at the bottom of the form. UI Action: When a UI Action is enabled as a Form button, ServiceNow automatically renders it in both the header...

Article

Contract Management - Contract Threshold breached Notification

I have a requirement that is WHEN the Contract is about to reach the end date or expiry THEN automated notifications or alerts should be sent to abc@email id based on the frequency mentioned below1. Every week when 1 month is left2. E...

Question

After moving the pivot table report to Platform Analytics, the report cannot be exported.

After the Zurich upgrade, pivot table and other reports were moved to Platform Analytics, so I am unable to export pivot table reports from the new data visualization. I tried exporting the legacy pivot table report (sys_user), and although the expor...

Question

One more requirement in UI Builder: when the user clicks on the Report tab, it should redirect to t

One more requirement in UI Builder: when the user clicks on the Report tab, it should redirect to the dashboard and display the report.

Question

Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)

Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...

Question

Resolved! Enable "Provide Feedback" option on the custom portal.

Hello everyone,We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability f...

Question

how to configure follow up task for compliance type audit

I have created an audit of the "audit_type" compliance, also configured the certification template with specific conditions to fetch the necessary records. The Create task check box is also checked. but the follow up task is not getting created. need...

Question

Keep Formating/Remove Formating popup for a specific user

Keep formating and remove formating popup is not coming for a specific user. Tried to clean cache and browser cookies in user system still not working. Checked html formating properties, everything looks fine. Also checked user roles with other perso...

Question

Service Portal: Auto-populate email field based on selected user in sn-record-picker requestor name

QuestionHi Team,I’m working on a Service Portal widget and need help auto-populating an email field based on the selected user in an sn-record-picker.Current setupI have an sn-record-picker configured on the sys_user table for Requestor Name.On page ...

Question

Looking for a CIS with IRM/GRC experience.

Hi Community, Im looking for a ServiceNow pros with IRM setup experience, preferably with a CIS, for a new project coming up. Please reply if your interested. It will probably lead to additional projects if we are successful.

Question
Contract Jobs
Fixed Price

Is it possible to show OKTA SSO compilance(License usage) in SAM Workspace

Hi @community, I have recenlty Integrated with OKTA in Service now SAM Workspace following the document https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-management2/concept/integrate-okta.html. but just cu...

Question

Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

Question

Resolved! How to carry over category and subcategory from incident to change in related list

Hi, I just wanna say that I am very new to Snow and I'm just getting to know the platform.I got assigned the following task:I would like the category and subcategory of incident to carry over to change records when a change is created from an inciden...

Question
Change Management
Cost Management (ITSM)

Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools