ServiceNow Community

I see "All done! Is there anything else I can help you with? " at end of NOW Assist VA conversation

I see "All done! Is there anything else I can help you with? " at the end of NOW Assist VA conversation, however I can't find this message anywhere (any topic, closing message, etc). Where is it coming from?

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Draft , review and expired articles are showing in Employee center when searched with KB number

Hi All, I have a issue where Draft , review and expired articles are showing in Employee center when searched with KB number but only published articles should be shown.Anyone has idea or faced similar kind of issue what might be the reason.Thanks in...

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Can i edit Guided self service in servicenow

In guided self service how can i make view my response expanded by default and can i change the label or text of continue button?For reference i am attaching the screenshot

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Service now Clones Plan/Checklist Document

Hi Community, Can anyone share a clone plan document which they have used while cloning.

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Now Assist Virtual Agent chat bot will search KB first or topic first?

Now Assist Virtual Agent chat bot will search KB first or topic first? Thanks.

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Australia Release brings better Transparency for User Impersonations

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). The Australi...

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Resolved! How to restrict make filter condition as static from reports

In servicenow I have a custom table. I have created reports on by connecting the custom table which will show all the records which are assigned to him. Once user click on the count, he should be able to see all the records which are assigned to him....

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How to create new cost type and expense type

I have a requirement in ServiceNow PPM/SPM Financial Management, and I would appreciate some guidance on the configuration.Currently, in Demand and Project, we have the standard cost types:capital_outlay (CapEx)operational_outlay (OpEx)other_cost (Ne...

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Service now Now asisst - Agent AI certification

Dear all,I am actually running all fundamental on demand course relatif to Now Assist and AI agent.Is there a specific certification for ServiceNow Ai or is it included in ITSM certification ? regards

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Resolved! What widget do i need to use to add a filter to the portal?

As you can see, I create a list in the portal page. However, I want to engage and search data more easily. So, What widget do i need to use to add a filter to the portal?

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San Diego

ServiceNow Report Access Issue

Dear All, I have created a scripted report for an user and shared with him, But while running that report ,User is unable to see any records over there. Please find the SS attached for reference and provide your input. Thanks,Sam

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How to create incident via zoom

There is requirement to integrate zoom with ServiceNow which can create incidents from the interactions being generated from zoom (for e.g: someone calls up in a zoom ivr and the interaction is posted in SN and a incident is created from that interac...

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Footer is not showing on the portal

Hi everyone,I am working on a custom portal in my PDI, where I have used the ESC (Employee Center) portal as a reference for my fields and configuration.The Issue: The footer is not visible on the portal UI. At the backend, the footer is correctly as...

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Resolved! How to Hide UI action button on list view based on the State field

In servicenow I have created a table. In the table I created a button which will display on list Banner. I want to show that if in the list view record are in draft state. if any record's state is other than draft, that I should Hide the button from...

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Passing sys_id between screens in Mobile App Builder (Need Spare Part → Spare Parts List)

Hi everyone ,I’m working on a Mobile App Builder use case where a technician opens a record (ticket) and clicks a Need Spare Part button. This button redirects to the SAHL Spare Parts list screen, and I want to pass the current ticket’s sys_id to tha...

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