Manage the attachments in a record by performing archive operations such as zip and unzip. You can also view the details of a zipped file.

Roles and availability

Users with the action_designer role can create a custom action with one or more action steps.
Important: ZIP step is not available in the base system and requires the ServiceNow® Integration Hub subscription. After the required plugin is activated, the step is visible under Integrations.

Benefits

Use zip operations to achieve the following benefits:
  • Zip the attachments in a record to reduce the file size.
  • Unzip specific attachments from a zipped archive in a record.
  • View the details of the attachments before unzipping a zipped archive.

Zip operations

Perform the following operations by using the zip step:
  • For information about the zip operation, see Zip.
  • For information about the Unzip operation, see Unzip.
  • For more information about viewing the contents of a compressed zip archive, see Get Zip File Details.