Instantiating inventory using design and assign
Summarize
Summary of Instantiating inventory using design and assign
Thedesign and assignfunction in the Telecommunications Network Inventory application allows ServiceNow customers to instantiate and validate network inventory records at the site level. This process generates individual network instances from predefined inventory templates and models, ensuring proper configuration. It supports managing network changes through change requests and tasks, enabling efficient tracking and execution of network modifications and service orders.
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Key Features
- Change Requests and Tasks: Create change requests using change models to record details such as reason, priority, risk, and category. Change tasks derived from workflows or manually created help assign specific actions to inventory agents to execute and update configuration items.
- Record Producers: Assign record producer forms to change models or request types to capture required data and automate change request and task creation. This also enables integration with third-party applications like Order Management for Telecommunications and Media (OMT).
- Network Inventory Operations: Create, modify, and manage various network elements and services including:
- Link Aggregation Groups (LAG) and member management.
- GPON broadband service creation, orchestration, and modification.
- Logical and physical connection endpoints modification.
- Network topology creation and editing for visualizing element connections.
- Cable and strand record creation for fiber optical networks.
- Equipment records, cards, racks, and logical composite management.
- Logical and physical connection records creation.
- Configuration Item (CI) revision and operationalization.
- Phone number allocation from pools or standalone formats.
Practical Use and Benefits
- Enables comprehensive management of network inventory changes with traceability through change requests and tasks.
- Improves operational efficiency by automating data collection via record producers and integrating with external systems.
- Supports fulfillment of customer order requests by allowing detailed design and assignment of network components and services.
- Facilitates visualization and accurate structuring of network topology and inventory.
- Ensures network configurations are properly revised and finalized before deployment.
By instantiating your network inventory in the Telecommunications Network Inventory application, you can generate and validate your inventory records at the site level. You can also generate your individual network instances from your defined inventory templates and models and then verify that they’re properly configured.
Design and assign overview
- Create a change request by using the change model.
A change request records the details about the change, such as the reason of the change in any network, priority, risk, type of change, and change category. By using a change request, you can change any existing network workflow. You can also expand the application capabilities, request new services, modify network structures, and much more. To learn more, see Create a change request from Network Inventory Workspace.
- Execute a change task.
The list of tasks are created from a change-triggered workflow or you can create a change task manually. The change tasks help you to track and manage the various tasks required to implement the requested changes. By using a list of change tasks, you can assign a task to an inventory agent who can then execute the actions and create a configuration item. At the same time, other agents can work on their assigned change tasks. After all tasks are completed and closed by the agents, the change request can also be closed with comments. To learn more, see Create and execute a change task.
Using a record producer in the design and assign function
If a record producer form is assigned to the selected change model, based on the provided input, a change request is automatically generated. If a record producer form isn’t assigned, you can assign a record producer. To learn more, see Assign record producer form to a change model.
- Pass third-party application parameters to the Telecommunications Network Inventory application. The Order Management for Telecommunications and Media (OMT) integration is an example. After you assign a record producer form to the change model, the assigned form appears when you select that change model. When you complete the form, the details are filled in the change request form, and the change tasks are created automatically. To learn more, see Assign record producer form to a change model.
- Change the type of change request. The change task form includes a Request type field that describes the type of change request. Based on your selection, a form appears on the Task Attributes tab. By assigning a record producer form to the request type field of the change task, you can determine which form appears when you select a type. Based on the selected Request type field, a form appears under the Task Attributes tab. After filling out the fields in the form, the change request form updates. To learn more, see Assign record producer form for a request type of a change task.