Task Attribute in Manage Phone Number Form

  • Release version: Zurich
  • Updated August 11, 2026
  • 2 minutes to read
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    Summary of Task Attribute in Manage Phone Number Form

    The Task attributes in the Manage Phone Number form within the Telecommunications Network Inventory application allow ServiceNow customers to design, assign, and manage phone numbers effectively. This functionality supports key actions such as allocating, de-allocating, porting-in, and creating phone number allocations, enabling streamlined management of telephone numbers tied to network inventory.

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    Key Features

    • Action Selection: Choose from Allocate, De-allocate, Ported-in, or Create to control the lifecycle of phone numbers.
      • Allocate: Assigns numbers from a block. Requires entering country, area, and optionally central office codes to filter available numbers.
      • De-allocate: Releases numbers, changing their status to Quarantine. Requires selecting the numbers or allocation to deallocate.
      • Ported-in: Manages numbers moved from another operator. Multiple allocations may be created if numbers are non-sequential, and statuses update accordingly.
      • Create: Establishes phone number allocations assigned to an external telephone block within network inventory.
    • Service Assignment: Assign a service to the phone numbers, with prerequisite that the service is pre-created in the system.
    • Quantity and Line Number Input: Specify the quantity of phone numbers needed (not applicable for deallocation), or enter specific line numbers in accepted formats, supporting multiple entries separated by commas.
    • Available Telephone Numbers Display: View the list of numbers available for allocation based on selected country, area, and central office codes.
    • Geographic Codes: Input country code (mandatory for allocation), area code, and optionally central office code to define the telephone number structure.

    Practical Benefits for ServiceNow Customers

    • Efficiently manage telephone number allocations tied to network inventory, ensuring accurate status updates and service assignment.
    • Support for diverse geographic numbering formats and scenarios such as ported-in numbers and quarantining deallocated numbers.
    • Reduce manual overhead by allowing bulk entry of line numbers and automated creation of multiple allocations when numbers are non-sequential.
    • Visibility into available numbers facilitates better planning and utilization of telephone number resources.

    The Task attributes in Manage Phone Number Form form enables you to design and assign a phone number in the Telecommunications Network Inventory application.

    Table 1. Manage Phone Number - Task Attributes
    Fields Description
    Action Action that you can select:
    • Allocate: Allocates the numbers from a block
    • De-allocate: De-allocates the numbers. The status of the numbers is changed to Quarantine.
      Note:
      When you select this action, you must select an allocation or the selected numbers that you want to deallocate. This action results in changing the status to Quarantine.
    • Ported-in: Includes the numbers that are moved from another operator. The numbers are stored in a telephone number allocation of telephone numbers only.
      Note:
      Multiple allocations get created if the numbers aren’t in a series of numbers. Also, by default, the numbers are changed to the assigned or the ported-in status.
    • Create: Creates the phone number allocation for the numbers that are assigned to an external telephone block. You’re assigning the numbers to a network inventory-based phone number allocation.
    Service Service for these numbers. The selected service gets assigned to the numbers.
    Note:
    Ensure that you’ve created a service for this phone number. To learn more, see Manage your network functions.
    Quantity Total number of required phone numbers.
    Note:
    This field disappears for deallocate action.
    Line number Enter your required line number in xxxx-xxxx or xxx-xxx or xxx, xxx-xxx format. Line number field can accept multiple values, as long as they are separated by commas.
    Note:
    Multiple telephone number allocations are created if the line number isn’t in a series of numbers. Also, the status of these numbers gets updated to either assigned or ported-in and the availability is No.
    Available telephone numbers Displays the list of telephone numbers that are available for allocation based on the selected country code, area code, and central office code.
    Country code Country dialing code used to generate and manage the telephone numbers
    Note:
    This field appears only if Allocate action is selected in from the Action dropdown.
    Central office code This field is optional to support geographies where the central office code isn’t a distinct or mandatory component of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.
    Area code Geographic area code that forms part of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.