Change request related tabs

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Change Request Related Tabs

    The related tabs in the Change Request form provide dynamic access to records that are contextually relevant to the specific change request, enhancing visibility and management throughout the change lifecycle.

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    Key Features

    • Details Tab: Displays essential information for designing, provisioning, and tracking GPON broadband services.
    • Affected CIs Tab: Lists configuration items (CIs) impacted by the change request and automatically updates based on changes in associated tasks.
    • Impacted Services/CIs Tab: Shows business services and other CIs affected by the change request's impacted CIs.
    • Approvers Tab: Automatically generates a list of approvers based on the workflow, including the group assigned to the task.
    • Change Tasks Tab: Lists tasks generated by the workflow, allowing for the creation of new tasks with adherence to planned dates.
    • Problems Tab: Automatically populates with problem statements if the change originates from a problem record.
    • Incidents Fixed By Change Tab: Displays incidents that the change aims to resolve.
    • Incidents Caused By Change Tab: Lists incidents resulting from the change implementation.
    • Task SLAs Tab: Shows SLA records attached to specific change tasks.
    • Outages Tab: Provides information on CI downtime or outages related to the change.

    Key Outcomes

    ServiceNow customers can leverage these related tabs to efficiently track changes, manage dependencies, and ensure compliance with established workflows, ultimately improving change management processes and service delivery.

    The related tabs in the Change Request form display related records that dynamically change based on the context of the change request.

    Table 1. Change Request related tabs
    Tab Description
    Details This tab displays the change request details, service design inputs, provisioning parameters, and implementation planning details that are required to design, provision, and track the GPON broadband service through its lifecycle.
    Affected CIs

    List of configuration items (CI). These items (from the CMDB) are affected by the change request. You can associate multiple, affected CIs with a change.

    Note:
    • The Affected CIs tab of the Change Request form lists all CIs that are created through the change tasks of that change request. This tab also lists all the affected CIs of the change tasks.
    • If a CI in the affected CIs list of a change task is manually (or through an API) changed to another CI, the changes are also updated in the affected CI list of the corresponding change request.
    • If a CI in the affected CI list of a change task is manually (or through an API) deleted, the same CI is deleted in the affected CI list of the corresponding change request.
    Impacted Services/CIs List of CIs, such as business services or from other CI classes. These items are impacted by the affected CIs in the change request. You can associate multiple, impacted CIs with a change.
    Approvers List of approvers. These items are automatically generated from the workflow. You can also view the group of approvers who are assigned to the task.
    Change Tasks List of change tasks. These items are created from a workflow. The default workflow generates tasks in the Implementation state. You can also create a new change task. The Planned start date and Planned end date in the task must fall within the planned start and end dates that are specified in the change request.
    Problems List of problem statements. If the change was generated from a problem, this list is generated automatically.
    Incidents Fixed By Change Incidents that require a resolution for the change.
    Incidents Caused By Change List of incidents caused by the implementation of the change.
    Task SLAs List of Task SLA records for the SLAs that are attached to the particular change tasks.
    Outages List of CI unavailability or outages. If there is an actual down time for any of the CI items, the outage information is listed.