Task Attribute in Manage Phone Number Form

  • Release version: Zurich
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Task Attribute in Manage Phone Number Form

    The Task attributes in the Manage Phone Number Form within the Telecommunications Network Inventory application allow ServiceNow customers to design, assign, allocate, deallocate, and manage phone numbers effectively. This feature supports various phone number lifecycle actions, enabling streamlined management of telephone numbers in network inventories.

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    Key Features

    • Action Selection: Choose from Allocate, De-allocate, Ported-in, or Create actions to manage phone number statuses and assignments.
      • Allocate: Assigns numbers from a block to the network inventory.
      • De-allocate: Moves numbers to Quarantine status; requires selecting the allocation or specific numbers.
      • Ported-in: Manages numbers moved from another operator; may create multiple allocations if numbers are not sequential.
      • Create: Assigns numbers to external telephone blocks within the network inventory.
    • Service Assignment: Assign a pre-created service to phone numbers, enabling integration with network functions.
    • Quantity and Line Number Input: Specify the total number of phone numbers needed or enter specific line numbers in accepted formats. Multiple line numbers can be input as comma-separated values.
    • Available Telephone Numbers Display: Shows available numbers for allocation filtered by country code, area code, and central office code.
    • Geographic Codes: Manage numbers using country code, area code, and optionally central office code, with relevant fields appearing based on the selected action.

    Key Outcomes

    • Enables precise control over phone number allocation and deallocation to maintain accurate inventory status.
    • Supports porting-in numbers from other operators while managing multiple allocations efficiently.
    • Facilitates integration of phone numbers with network services by assigning appropriate services during the allocation process.
    • Improves number management with flexible input options for line numbers, ensuring accurate tracking and assignment.
    • Helps maintain clean inventory by quarantining deallocated numbers and updating their availability status.

    The Task attributes in Manage Phone Number Form form enables you to design and assign a phone number in the Telecommunications Network Inventory application.

    Table 1. Manage Phone Number - Task Attributes
    Fields Description
    Action Action that you can select:
    • Allocate: Allocates the numbers from a block
    • De-allocate: De-allocates the numbers. The status of the numbers is changed to Quarantine.
      Note:
      When you select this action, you must select an allocation or the selected numbers that you want to deallocate. This action results in changing the status to Quarantine.
    • Ported-in: Includes the numbers that are moved from another operator. The numbers are stored in a telephone number allocation of telephone numbers only.
      Note:
      Multiple allocations get created if the numbers aren’t in a series of numbers. Also, by default, the numbers are changed to the assigned or the ported-in status.
    • Create: Creates the phone number allocation for the numbers that are assigned to an external telephone block. You’re assigning the numbers to a network inventory-based phone number allocation.
    Service Service for these numbers. The selected service gets assigned to the numbers.
    Note:
    Ensure that you’ve created a service for this phone number. To learn more, see Manage your network functions.
    Quantity Total number of required phone numbers.
    Note:
    This field disappears for deallocate action.
    Line number Enter your required line number in xxxx-xxxx or xxx-xxx or xxx, xxx-xxx format. Line number field can accept multiple values, as long as they are separated by commas.
    Note:
    Multiple telephone number allocations are created if the line number isn’t in a series of numbers. Also, the status of these numbers gets updated to either assigned or ported-in and the availability is No.
    Available telephone numbers Displays the list of telephone numbers that are available for allocation based on the selected country code, area code, and central office code.
    Country code Country dialing code used to generate and manage the telephone numbers
    Note:
    This field appears only if Allocate action is selected in from the Action dropdown.
    Central office code This field is optional to support geographies where the central office code isn’t a distinct or mandatory component of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.
    Area code Geographic area code that forms part of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.