Task Attribute in Manage Phone Number Form

  • Release version: Zurich
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Task Attribute in Manage Phone Number Form

    The Task attributes in the Manage Phone Number form within the Telecommunications Network Inventory application allow ServiceNow customers to design, assign, and manage phone numbers efficiently. This form supports key phone number lifecycle actions such as allocation, deallocation, porting-in, and creation of phone number allocations linked to network inventory.

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    Key Features

    • Action Selection: Choose from Allocate, De-allocate, Ported-in, or Create actions to manage phone numbers. Each action updates the phone number status accordingly, for example, deallocation changes status to Quarantine, while allocation and port-in set status to Assigned or Ported-in.
    • Service Assignment: Assign a specific service to the phone numbers. It is essential to have the service created beforehand to link it properly.
    • Quantity and Line Number Input: Specify the total number of phone numbers needed or enter specific line numbers. Multiple line numbers can be entered separated by commas, with the system creating multiple allocations if the numbers are not sequential.
    • Available Telephone Numbers Display: View available numbers for allocation filtered by country code, area code, and central office code, streamlining the selection process.
    • Country, Area, and Central Office Codes: These fields help define the geographic and dialing context of the numbers. Country code, area code, and optionally central office code appear when allocating numbers.

    Practical Application for ServiceNow Customers

    This form enables administrators and telecom managers to efficiently allocate and track phone numbers within their network inventory, ensuring accurate status updates and service associations. The ability to manage multiple numbers and handle ported-in numbers supports dynamic telecom environments and compliance with geographic dialing requirements. This functionality simplifies telecom asset management and supports operational workflows related to number provisioning and decommissioning.

    The Task attributes in Manage Phone Number Form form enables you to design and assign a phone number in the Telecommunications Network Inventory application.

    Table 1. Manage Phone Number - Task Attributes
    Fields Description
    Action Action that you can select:
    • Allocate: Allocates the numbers from a block
    • De-allocate: De-allocates the numbers. The status of the numbers is changed to Quarantine.
      Note:
      When you select this action, you must select an allocation or the selected numbers that you want to deallocate. This action results in changing the status to Quarantine.
    • Ported-in: Includes the numbers that are moved from another operator. The numbers are stored in a telephone number allocation of telephone numbers only.
      Note:
      Multiple allocations get created if the numbers aren’t in a series of numbers. Also, by default, the numbers are changed to the assigned or the ported-in status.
    • Create: Creates the phone number allocation for the numbers that are assigned to an external telephone block. You’re assigning the numbers to a network inventory-based phone number allocation.
    Service Service for these numbers. The selected service gets assigned to the numbers.
    Note:
    Ensure that you’ve created a service for this phone number. To learn more, see Manage your network functions.
    Quantity Total number of required phone numbers.
    Note:
    This field disappears for deallocate action.
    Line number Enter your required line number in xxxx-xxxx or xxx-xxx or xxx, xxx-xxx format. Line number field can accept multiple values, as long as they are separated by commas.
    Note:
    Multiple telephone number allocations are created if the line number isn’t in a series of numbers. Also, the status of these numbers gets updated to either assigned or ported-in and the availability is No.
    Available telephone numbers Displays the list of telephone numbers that are available for allocation based on the selected country code, area code, and central office code.
    Country code Country dialing code used to generate and manage the telephone numbers
    Note:
    This field appears only if Allocate action is selected in from the Action dropdown.
    Central office code This field is optional to support geographies where the central office code isn’t a distinct or mandatory component of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.
    Area code Geographic area code that forms part of the telephone number.
    Note:
    This field appears only if Allocate action is selected from the Action dropdown.