List view of application rationalization
Summarize
Summary of List view of application rationalization
As an Enterprise Architect using ServiceNow, the List view of application rationalization provides a comprehensive overview of all business applications within your enterprise architecture landscape. It displays high-level information along with indicator scores based on your configured scoring profile, enabling side-by-side comparison across multiple dimensions. You can also create and add custom application indicators, which appear as additional columns in the view to support deeper analysis.
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The list view defaults to showing indicator scores from the latest fiscal period but allows selection of different fiscal periods with preferences saved for future visits. You can drill down into details of each business application, including associated demands and projects, and update their information as needed.
Note that business applications marked as Retired or End of Life are hidden by default but can be made visible by updating a system property with assistance from your ServiceNow account manager.
Key Features
- Custom Indicators: Ability to create, activate, and attach custom application indicators to your scoring profiles, enhancing analysis capabilities.
- Actual vs Normalized Scores: Toggle between viewing raw indicator values (actual scores) and scaled, comparable normalized scores for consistent evaluation across different metrics.
- Details and Editing: Open application details, view associated demands and projects, and perform edits directly from the list view.
- Lifecycle Visibility: Manage lifecycle stages of business applications and update lifecycle data within the interface.
- Personalization and Export: Customize visible columns to suit your needs and export the list data to Excel or CSV formats for external analysis or reporting.
- Performance and Accessibility: Supports browser zoom up to 400% without loss of functionality; page layouts adjust automatically to maintain usability.
- Now Assist Integration: Leverage Now Assist to generate insights on business applications for enhanced decision-making.
Actions and Practical Use
From the List view, you can efficiently manage your application portfolio by:
- Editing business application details to keep information current.
- Creating demands linked to specific applications to align with business needs.
- Setting planned dispositions to guide rationalization efforts.
- Adding lifecycle data to track application status and transitions.
- Applying filters and personalizations to focus on relevant data.
- Exporting data for reporting or further offline analysis.
This functionality empowers ServiceNow customers to maintain a clear, actionable overview of their business applications, enabling informed rationalization decisions and ongoing portfolio management within the platform.
As an Enterprise Architect, you can view the list of all business applications. The List view enables you to see high-level information on all your business applications and all the indicator scores that are attached to them.
Overview of the list view
The list view of application rationalization enables you to view all available applications based on your scoring profile, in your enterprise architecture landscape. For details, see Configure scoring profiles.
You can perform side-by-side comparison of application scores and indicators across multiple dimensions.
- The created indicator must also be attached to the default application profile. For information on how to attach new profile indicators with a scoring profile, see Attach a profile indicator to a scoring profile.
- If the created indicator isn’t displayed in the list, verify that the indicator is active. For information on how to activate an indicator, see Activate or turn off an application or capability indicator.
All the indicator scores are displayed according to the latest fiscal period, by default. You can also select a different fiscal period from the Scores for fiscal period list. Your fiscal period preferences are saved and applied the next time you visit the page.
The latest fiscal period is derived from the apm_app_indicator_score list. The duration of a fiscal period is derived from the system property com.glide.fiscal_calendar.fiscal_unit.
You can select the name of a business application to open it and view its associated details. Also, you can select the expand row icon (
) to see the demands and projects associated with that business application. On selecting a demand or a project, its details are displayed. You can modify business application details and its associated demand and project
details, as required.
Business applications marked as Retired or in End of Life lifecycle stage aren’t displayed on the Application Rationalization List view page. However, you can view those business applications by updating the sn_apm_ws.business_application_default_filter system property. Contact your ServiceNow® account service manager to update the system property.
You can also generate insights into business applications using Now Assist. For information, see Generate insights into business applications.
View and compare actual and normalized indicator scores
You can view the actual indicator scores for a business application on the list view page and compare them with the normalized scores. Actual scores refer to the raw value of the indicator as captured from its source. These values aren’t scaled and can vary widely across applications, depending on the underlying data.
The normalized score refers to the scaled value of an indicator, derived from the actual score using a normalization formula. This enables all indicator scores to fit into a common range. Normalized scores ensure comparability across different indicators with varying units and ranges.
To view the actual scores of indicators, select the data visibility icon (
) and then enable the Show actual score data toggle.
The actual indicator scores and their normalized values for business applications are displayed. For example, the actual column for the Number of Incidents indicator displays the actual number of incidents associated with the business application during the selected fiscal period.
Your display preferences are saved and applied the next time you visit the page.
Actions available on the list view page
You can perform the following from the list view page:
- Edit business application details. For more information, see Edit business application details in list view.
- Create a demand for a business application. For more information, see Create a demand using the list view.
- Set the planned disposition of a business application. For more information, see Set the planned disposition of a business application.
- Add the business application lifecycle data. For more information, see Add business application lifecycle data using the list view.
- You can add or hide the displayed columns according to your requirement by selecting the Personalize icon (
). Your display preferences are saved and applied the next time you visit the page. - Export the list view data to Microsoft Excel or CSV. For more information, see Export application rationalization data to Excel or CSV.