Service Portal release notes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with a modular portal framework. Service Portal was enhanced and updated in the Australia release.

    Service Portal highlights for the Australia release

    • View the updated user interface for the Service Portal New Organization Chart widget. It includes additional display configurations, such as default and secondary field names.
    • Use portal-specific authentication methods to allow users access to different portals without having to customize Service Portal authentication.
    • Enhance Service Portal accessibility navigation for screen readers by using semantic tags.
    • Use a Coral dark theme on a portal to improve focus, readability, and accessibility.
    • Create theme variants for the Service Portal themes to tailor the visual experience for your users.

    See Service Portal for more information.

    Wichtig:
    Service Portal is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    New Organization Chart widget

    Use the Service Portal New Organization Chart widget to show additional display configurations, such as default and secondary field names, location, department, and so on, to gain visibility into employees within their organization.

    Create a portal
    Configure and apply different authentication configurations for each portal to enable different login experiences for each portal. For example, you can set an authentication method like Okta for an internal employee portal or use Microsoft Azure for an external portal.

    UI changes

    Create a portal theme

    Create theme variants for Service Portal themes to tailor the visual experience for your users, which can help you match your brand.

    Activation information

    Service Portal is a ServiceNow AI Platform feature that is active by default.

    Accessibility information

    Enable dark theme

    Use the Dark theme in Service Portal to improve focus and provide better accessibility support. This option is commonly used to alleviate eye strain and improve readability.

    Add and edit more semantic tags within the Service Portal Designer to define key areas of a portal to support clearer navigation and descriptions for screen readers. This update helps users who are blind or have low vision by making it easier for assistive technology to identify and understand different sections of each page.

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