Now Assist for HR Service Delivery (HRSD) release notes

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 2 Minuten Lesedauer

    • The ServiceNow® Now Assist for HRSD application brings generative AI to HR Service Delivery. Summarize case and chat information, and generate reply recommendations so that agents can propose quick resolutions. Now Assist for HRSD was enhanced and updated in the Australia release.

    Now Assist for HRSD highlights for the Australia release

    • The generate onboarding ramp-up plan agentic workflow now includes journey services recommendations and enhanced manager interaction.
    • Additional Journey services (catalogs and order guides) are recommended based on previous journeys and peer requests.
    • Managers can review recommendations in NAVA and add new services through a conversational interface.

    See for more information.

    Wichtig:
    Now Assist for HRSD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Now Assist for HRSD to Australia

    New in the Australia release

    Generate onboarding ramp-up plan
    The Generate onboarding ramp-up plan workflow has been enhanced to create more relevant and personalized ramp-up plans for new hires. The workflow now recommends additional Journey services (catalogs and order guides) based on previously completed journeys and services requested by peers in similar roles. Managers can review these recommendations in NAVA and add new services through a conversational experience.

    UI changes

    Changed in this release

    New experience
    The new provides a more efficient, streamlined way for you to work. For information about how to upgrade, see . Note that is still supported in this release.

    Activation information

    Install Now Assist for HRSD by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Now Assist
    Help improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Use the Now Assist Admin console to provide you with quick and easy access to the important information that you need to set up, configure, and monitor Now Assist applications and features.
    Now Assist panel
    Use the Now Assist panel to get assistance from generative AI experiences to solve customer issues faster.
    Use the Now Assist products to provide generative AI skills to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    The Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly.
    The Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees.