Combined Telecommunications Customer 360 release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Telecommunications Customer 360 from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Telecommunications Customer 360 release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Telecommunications Customer 360 to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Telecommunications Customer 360.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 Telecom Customer 360 component Embed the 360-degree customer view as a tab on any record page in the CSM/FSM Configurable Workspace by adding the Telecom Customer 360 UI Builder component. The component is shipped on the complaint case record page by default. Recommendations View Knowledge Base article suggestions and search for KB articles and agentic workflows directly from the Telecommunications Customer 360 page using the contextual Recommendations side panel. Australia Patch 2 Interaction record View customer phone interaction records, verify and open records to view details. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets and create your own Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Order fallout AI agent Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. Australia Early Availability Customer information View customer account, contact, or consumer information including contact details, location, and recent interaction summary for efficient service delivery. Interaction history Track customer interactions over time with date range filtering. View the chronological history of customer engagements to understand previous communication context. Trend charts Monitor key customer metrics through visual charts including NPS and CSAT scores with target comparisons and trend lines. View the last updated timestamps for each metric. Billing Review customer billing information and invoices for the selected billing account. Search and filter billing records to quickly locate specific invoice details. Products Identify active products and services associated with the customer account. View counts of related cases, service problem cases, incidents, and test results for each product to understand product-specific issues. Cases, tasks, and orders Manage multiple task types including service problem cases, cases, customer orders, work orders, complaint cases, and invoice cases in a unified view. View details such as case numbers, descriptions, state, sold products, and priority levels across all task records.

Changes

Between your current release family and Australia, some changes were made to existing Telecommunications Customer 360 features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 2 Products Filter the list of sold products displayed by product characteristic values. Modify configurations, suspend, resume, or disconnect one or more sold products and their services. Customer history The Interaction history card has been renamed to Customer history. Phone interactions, chat messages, cases, contracts, work orders, and other activity types that have been configured are displayed.

Removed

Between your current release family and Australia, some Telecommunications Customer 360 features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Telecommunications Customer 360 features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Telecommunications Customer 360.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Install Telecommunications Customer 360 by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Telecommunications Customer 360 we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Telecommunications Customer 360 we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Telecommunications Customer 360, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Telecommunications Customer 360 we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Telecommunications Customer 360 we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 Add the 360-degree customer view to any record page with the Telecom Customer 360 UI Builder component. Find KB articles and agentic workflows for the current customer with the Recommendations panel. Australia Early Availability Provide agents with customer information, context, and insights for service problem analysis and faster resolution. Enable agents to create cases for billing and service-related issues, manage orders, and book field service appointments directly from the customer view. Provides data source configurability to bring call, chat, and billing data from external sources and generate insights. Receive insights on customer health and top recent issues. See Telecommunications Customer 360 for more information.