Combined AI Agent Advisor release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for AI Agent Advisor from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family AI Agent Advisor release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading AI Agent Advisor to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for AI Agent Advisor.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 CSM automation opportunities from chat, voice, and email data Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities. Australia Patch 2 ServiceNow product tiers The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available: Foundation: AI agents and skills to deliver insights Advanced: AI agents and skills to boost productivity across relevant use cases Prime: Act autonomously with all AI agents and skills, and create your own Automation discovery with AI Agent Advisor Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations. AI agent matching and automated deployment Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.

Changes

Between your current release family and Australia, some changes were made to existing AI Agent Advisor features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some AI Agent Advisor features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some AI Agent Advisor features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate AI Agent Advisor.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see Configure.

Additional requirements

If any additional requirements were introduced or changed for AI Agent Advisor we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for AI Agent Advisor we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The AI Agent Advisor application supports various browsers, including Google Chrome and Microsoft Edge. AI Agent Advisor isn’t supported in Internet Explorer. For more information, see Browser support.

Accessibility information

Review details on accessibility information for AI Agent Advisor, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The AI Agent Advisor application supports all platform accessibility features.

Localization information

If there are specific localization considerations for AI Agent Advisor we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform.

Highlight information

If there are specific highlight considerations for AI Agent Advisor we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Australia Patch 3 Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels. Match chat and voice agents along with existing agents and tools from a unified agent registry. Australia Patch 2 Let AI analyze your instance data and tell you exactly where automation will have the biggest impact. Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents. See AI Agent Advisor for more information.