Combined Healthcare and Life Sciences Service Management Core release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Healthcare and Life Sciences Service Management Core from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Healthcare and Life Sciences Service Management Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Healthcare and Life Sciences Service Management Core to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options. If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

New features

Between your current release family and Australia, new features were introduced for Healthcare and Life Sciences Service Management Core.

Release	Release notes
Xanadu	Patient identifier table Use the new Patient identifier table to maintain and manage multiple identifiers such as patient MRN, social security number, and more. For instructions on migrating data from the patient table to the patient identifier table, please reach out to Now Support for the fix script.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Healthcare and Life Sciences Service Management Core features.

Release	Release notes
Xanadu	Workspace performance enhancements The Healthcare Workspace has received performance enhancements to optimize loading times.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Healthcare and Life Sciences Service Management Core features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Healthcare and Life Sciences Service Management Core.

Release	Release notes
Xanadu	Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Install Healthcare and Life Sciences Service Management Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Healthcare and Life Sciences Service Management Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Healthcare and Life Sciences Service Management Core, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Healthcare and Life Sciences Service Management Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Healthcare and Life Sciences Service Management Core we have noted them here.

Release	Release notes
Xanadu	Promote accurate and comprehensive patient data management by leveraging multiple patient identifiers within the enhanced Healthcare and Life Sciences Service Management data model. Utilize the performance updates within the healthcare workspace to optimize loading times. See Exploring Healthcare and Life Sciences Service Management Core for more information.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Healthcare and Life Sciences Service Management Core has received security enhancements in the Australia release. See Healthcare and Life Sciences Service Management for more information.