Incident email notifications

Use Operational Technology (OT) incident email notifications to alert users when changes are made to an incident.

The notifications are listed in the following table.

Table 1. OT incident email notifications

Notification name	When to send	Who receives it	What it contains
Incident commented	When an extra comment is added	Assigned to, Watch list	Subject: <Incident #> - comment added Body: Comment added URL to the incident
Incident opened and unassigned	When the Assigned to field changes to empty and Active is true	The one who opened the incident	Subject: <Incident #> - is unassigned Body: Please identify someone to work on this incident URL to the incident
Incident closed	When the incident is closed	Assignment group	Subject: <Incident #> - is closed Body: Resolution Code and Resolution Notes
Incident priority changed	When triggered	Assigned to, Assignment group, Watch list	Subject: <Incident #> - priority changed Body: New priority: <priority>
Incident resolved	When the incident state changes to Resolved	Caller, Watch list	Subject: <Incident #> - is resolved Body: Resolution Code and Resolution Notes
Incident assigned to my group	When the Assignment Group field changes	Assignment group, Watch list	Subject: <Incident #> - is assigned to <assignment group> Body: Priority, Short description, Description URL to the incident
Incident assigned to me	When the Assigned to field changes	Assigned to, Watch list	Subject: <Incident #> - is assigned to you Body: Priority, Short description, Description URL to the incident
Incident opened for me	When a new incident is created	Caller	Subject: <Incident #> - is opened on your request Body: Priority, Short description, Description URL to the incident
Incident state changed	When the state of the incident changes	Assigned to, Watch list	Subject: <Incident #> - State changed Body: Short description, Old State, New State URL to the incident