Operational Technology Progress Scorecard

  • Release version: Xanadu
  • Updated August 6, 2025
  • 3 minutes to read
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    Summary of Operational Technology Progress Scorecard

    The Operational Technology (OT) Progress Scorecard is a centralized tool within the Industrial Workspace that enables ServiceNow customers to compare and monitor OT device and vulnerability data across multiple sites. It integrates data from key Operational Technology applications such as OT Manager, Vulnerability Response, Incident Management, and Change Management to provide a comprehensive view of site progress and identify sites requiring attention.

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    The scorecard is configurable via the Industrial Workspace Admin Guided Setup, allowing customization to fit your organization’s needs.

    Key Features

    • Overall Score (%): Represents the combined progress of a site based on weighted indicators. Customers can adjust the weight of each indicator to reflect organizational priorities.
    • % of Expected OT Devices in CMDB: Shows the percentage of anticipated OT devices recorded in the Configuration Management Database (CMDB). A value of -1 indicates missing configuration attributes that need setup.
    • Classified OT Devices (%): Measures the proportion of OT devices that have been classified, excluding those classified as cmdbciot.
    • Assigned OT Devices (%): Tracks the percentage of OT devices with key ownership and management fields populated (such as Assigned to, Owned by, Managed by, etc.).
    • OT Device Data Completeness (%): Reflects how complete the OT device data is, based on required and recommended fields defined in the CI Class Manager and evaluated by the CMDB Health Dashboard. A value of -1 indicates the completeness calculation job has not been run or completed.
    • Mapped OT Devices (%): Indicates how many OT devices are linked to equipment model entities, with zero indicating none found.
    • Backed up OT Devices (%): Shows the percentage of OT devices with backup records, essential for recovery and resilience planning.
    • Assigned OT Vulnerable Items (%): Reflects the percentage of unresolved OT vulnerabilities, helping prioritize security efforts.
    • Approved OT Change Requests (%): Displays the proportion of OT change requests that have been submitted and approved, supporting change governance.
    • OT Incidents with OT Context (%): Measures the percentage of OT incidents that include relevant OT device or equipment model data, facilitating effective incident management.

    Practical Use for ServiceNow Customers

    By leveraging the OT Progress Scorecard, customers can gain actionable insights into the health and security posture of their OT environments across sites. The ability to customize indicator weightings and track detailed metrics supports informed decision-making and prioritization of remediation efforts. The scorecard also highlights configuration gaps and data quality issues, directing administrators to necessary setup tasks such as configuring expected OT devices and running CMDB health jobs.

    Access to the scorecard is simple via the Industrial Workspace, promoting ease of use for operational teams focused on OT asset and vulnerability management.

    The Operational Technology (OT) Progress Scorecard lets you compare device and vulnerable item data between your sites.

    OT Progress Scorecard overview

    The OT Progress Scorecard is a centralized location in the Industrial Workspace that lets you compare your site data. Site data includes both OT device data and vulnerability data. With the OT Progress Scorecard, you can track site progress and determine the sites that need attention.

    You can also view the site data for the following Operational Technology applications:
    • Operational Technology Manager
    • Operational Technology Vulnerability Response
    • Operational Technology Incident Management
    • Operational Technology Change Management
    You can configure the OT Progress Scorecard using the Industrial Workspace Admin Guided Setup. For more information about the setup tasks, see Setting up the Operational Technology Progress Scorecard.

    Scorecard contents

    To access the OT Progress Scorecard, navigate to All > Industrial Workspace and select the OT Progress Scorecard (OT Progress Scorecard icon) icon.

    The following table describes columns in the OT Progress Scorecard.

    Table 1. OT Progress Scorecard columns
    Column Description
    Overall Score (%) The progress of your site determined by the indicators on the scorecard. You can edit the weightage to control how much an indicator contributes to the overall score. For more information, see Set the system properties for the Operational Technology Progress Scorecard.
    % of Expected OT Devices in CMDB The percentage of your OT devices that you expect to have in the Configuration Management Database (CMDB).
    Note:
    If you see a value of -1, then one or more of the values in the % of Expected OT Devices in CMDB indicator is missing the Expected OT Device attribute in the OTPSC Attributes table. For information about how to configure expected OT devices see Configure the expected OT devices for a site.
    Classified OT Devices (%) The percentage of classed OT devices. Classified OT Devices (%) doesn’t include OT devices classed as cmdb_ci_ot.
    Assigned OT Devices (%) The percentage of OT devices with values in the following fields:
    • Assigned to
    • Owned by
    • Managed by
    • Supported by
    • Approval group
    • Managed group
    • Support by
    • Change group
    OT Device Data Completeness (%) The percentage of OT devices that meet your data goals. This metric depends on the CMDB Health Dashboard - Completeness Score Calculation job and you must set the required & recommended fields on the CI Class Manager. For more information, see Set up and configure CMDB Health.
    Completeness is a KPI determined by the following metrics:
    Required
    Measures the percentage of CIs in which fields that are defined as required, aren't populated. Missing fields are tagged as incomplete noting that for this CI some information is missing.
    Recommended
    Measures the percentage of CIs in which fields that are set as recommended, aren't populated.
    For more information about data completeness, see CMDB Health KPIs and metrics
    Note:
    If you see a value of -1, then the CMDB Health Dashboard - Completeness Score Calculation job hasn't been run yet. Or the job has been run with an incomplete status.
    Mapped OT Devices (%) The percentage of OT devices mapped to an equipment model entity.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Backed up OT Devices (%) The percentage of OT devices with backup records created.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Assigned OT Vulnerable Items (%) The percentage of OT vulnerable items that aren't closed and addressed.
    Note:
    If you see a value of 0, then no OT devices have been found.
    Approved OT Change Requests (%) The percentage of OT change requests that are submitted and approved.
    Note:
    If you see a value of 0, then no OT devices have been found.
    OT Incidents with OT Context (%) The percentage of OT incidents that have OT device or equipment model data.
    Note:
    If you see a value of 0, then no OT devices have been found.