Product details form

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Product non-conformance details form enables you to add the case details.

    Table 1. Product non-conformance case form fields
    Field Description
    Number Product non-conformance case task number that is automatically generated. The number starts with PNCC and incremented for every new report.
    Issue severity Severity of the non-conformance case from the options:
    • Critical
    • Major
    • Moderate
    • Minor
    Priority Priority of the non-conformance case.
    Install Base Install base item that has the issue.
    Asset Impacted asset.
    Requesting Service Organization Select the service organization, business unit, or department on whose behalf this case record is being submitted.
    State State of the non-conformance case.
    • Draft
    • New
    • In progress
    • Closed complete
    • Closed canceled
    • Closed incomplete
    • Closed duplicate
    Complaint type Complaint type.
    • Product
    • Location
    • Service
    • Delivery
    • Warranty
    • Installation
    Issue type Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution.
    • Design
    • Process
    • Supplier
    • Material
    • Logistics
    • Documentation
    Total estimated cost Total estimated cost of the non-conformance case.
    Total actual cost Total actual cost of the non-conformance case.
    Assignment group Organizational units or teams responsible for handling specific tasks, cases, or issues. It is auto-populated.
    Assigned to User to whom the non-conformance case has been assigned. It is auto-populated based on the Assignment group owner, but you can reassign it to available user.
    Product quality investigation candidate Option to display Product quality investigation.
    Product quality investigation Product quality investigation.
    Short description Short description on the non-conformance case.
    Complaint details Complaint details, if any.