Task SLA

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create one or more Service Level Agreement (SLA) definitions and use them to create an SLA record. This SLA record enables you to use an SLA system for your organization's task.

    Before you begin

    Role required: Not applicable

    Note:
    Task SLAs are automatically generated by the SLA engine when records from task-based tables (like Incident, Problem, Change Request, etc.) meet the conditions defined in SLA definitions.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Task SLAs.
    2. Select New.
      For detailed information on Task SLA, refer Create an SLA definition.