Using ServiceNow Otto for Telecommunications, Media, and Technology (TMT)
If you have an agent role, you can use ServiceNow Otto for TMT to summarize cases, product inventory, touchpoints, engagements, plays, success initiatives, and automate transforms.
Summarize a service problem case using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) ServiceNow Otto for TMT application.Generate resolution notes for a service problem case using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) ServiceNow Otto for TMT application. Generate a knowledge article for a service problem case using ServiceNow Otto for TMT CSM Configurable Workspace and classic environment with Now Assist .Summarize test for a service problem case using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize test for a technology product support case using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Generate service summary for a product inventory using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Request generative AI capabilities in TMT using the Now Assist panel Now Assist panel. These capabilities include service problem case summary or resolution notes in the TMT application.Summarize an account onboarding case using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) ServiceNow Otto for TMT application.Summarize an engagement using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize a touchpoint using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize an internal play using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize a customer play using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize a success initiative using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Summarize a risk signal and issues using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) Create touchpoints and meeting records using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) ServiceNow Otto for Telecommunications, Media, and Technology (TMT) .Analyze metric data trend Automate transforms with ServiceNow Otto for TMT ServiceNow Otto for TMT Transform Mapping Assist feature to automatically transform inbound and outbound data between provider and consumer tables.