Using the Business Location Service Portal in Public Sector Digital Services
Summarize
Summary of Using the Business Location Service Portal in Public Sector Digital Services
The Business Location Service Portal (BLSP), part of the Public Sector Digital Services application, allows users to effectively manage both internal and external agency locations. This portal is accessible to users with specific roles, such as location managers and administrators.
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Key Features
- 360º View of Agency Locations: Gain comprehensive insights into agency locations.
- Add and Manage Agency Members: Easily manage personnel associated with agency locations.
- Case Management: Submit and report cases concerning agency locations and public services.
- Knowledge Base Access: Search and view Knowledge Base articles for support and information.
- Community Engagement: Connect with other users to ask questions and participate in discussions.
- Support and Services: Create customer cases and browse services for issue reporting or service requests.
Key Outcomes
By utilizing the BLSP, users can efficiently register and assign staff to agency locations, report and manage cases related to services, and access valuable knowledge resources. This facilitates better service delivery and community interaction, ultimately enhancing operational efficiency within public sector agencies.
You can use the Business (Agency) Location Service Portal (BLSP), available with the Public Sector Digital Services application, as a one-stop shop to manage internal and external agency locations.
As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, or admin role, you can use the Business (Agency) Location Service Portal page to:
- Get a 360º view of an agency location.
- Add and manage agency members.
- Submit cases against agency locations, or public services at a service organization.
- Access Knowledge Base articles and engage with the community.
From the Business Location Service Portal, you can access and use the following features:
| UI component | Description |
|---|---|
| Support | Click Support to create a customer case. |
| Knowledge | Clicking Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles. |
| Cases | View the list of cases. |
| Your Information | Navigate to agency locations, services received, and install base items. |
| Profile menu | Click your profile photo to either view your profile or log out. |
| Search | Enables you to search support articles and requests. Enter a search term and click Search to view the search results. |
| Browse Services | Click Browse Services to report an issue or request a service. Use the service to register a member at an external agency location. |
| View Articles | Explore the knowledge base to get the information. |
| Ask the community | Provides access to the Community homepage. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions. |
| Agency Locations | Get the 360º view of the agency location. Use the feature to:
|
| Featured Articles | View featured community content. |
| Most Viewed articles | View a list of the most viewed articles. |
Depending on the configuration set by your administrator, you can perform the following tasks from the Agency Location Service Portal:
- Register and assign staff members to an agency location
- Report cases on behalf of an agency location
- Report cases against services received from a specific agency location
- Report cases against public services offered at a particular agency location
- Access knowledge base articles and frequently asked questions