Configure the Registration and Login Pages for GOV.UK Design System Service Portal

  • Release version: Australia
  • Updated June 1, 2026
  • 2 minutes to read
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    Summary of Configure the Registration and Login Pages for GOV.UK Design System Service Portal

    The GOV.UK Developer Toolkit provides default registration and login pages for the GDS Service Portal that comply with GOV.UK design standards. These pages can be used as provided or customized by altering the included widgets to better fit your organization's needs.

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    Key Features

    • Branded Landing Page: Non-authenticated users see a branded homepage offering options to log in or register, featuring a login button and a registration link.
    • Login Page: The default login page includes the UK GDS Login widget, which authenticates users based on the User [sysuser] table. It supports customization of widgets and login scenarios, enabling redirects to specific pages post-authentication.
    • Registration Pages: Users can register via a multi-step process:
      • The initial registration page presents a “value proposition” card and registration type options (constituent, business contact, new business).
      • Each registration type has a dedicated page with tailored widgets and forms:
        • Constituent registration captures personal details, password, and terms acceptance.
        • Business registration supports multi-section forms creating business records.
        • Business contact registration allows creating business contact records.
    • GOV.UK Form Patterns: All forms follow GOV.UK design patterns including single-column layout, inline validation messages, error summaries, reCAPTCHA integration, and terms & conditions checkboxes.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage these default pages to provide a consistent, user-friendly registration and login experience aligned with GOV.UK standards. By customizing the provided widgets, you can tailor the portal to your organization’s specific user types and workflows. The built-in validation and security features help ensure data quality and user trust.

    Use the Service Portal Designer to modify pages and widgets easily, and define login scenarios to control user navigation after sign-in. This setup streamlines user onboarding and access management while maintaining compliance with design best practices.

    The GOV.UK Developer Toolkit provides default GDS Service Portal registration and login pages that are complaint with GOV.UK design standards. You can use these pages as-is, or you can configure the default widgets to meet your needs.

    Branded Landing page

    Upon accessing the portal homepage as a non-authenticated user, a user is shown a branded landing page, where they have the option to log in or register for the GDS Service Portal. This pre-login page contains a login button in the header, and a link to the registration page for users that don't have a record in the system..

    GDS Portal Branded Landing page.

    Login Page

    When a user selects Log-in on this landing page, they are directed to the default GDS Service Portal login page. The default login page (uk_gds_login) contains the UK GDS Login widget, which provides a field for users to enter their credentials for log-in to the GDS Service Portal. This widget uses credentials from the User [sys_user] record.

    GDS Portal login page.

    This login page can be customized using widgets, and you can define different login scenarios that will redirect user to certain pages on authentication. For more information on customizing login scenarios in a portal, see Define login scenarios.

    Registration Pages

    When a user selects Register on this page, the default GDS Service Portal registration page (uk_gds_register) displays. The default registration page contains the following widgets:
    • UK GDS Registration Content widget, which displays "value proposition" card showing a heading, subtitle, and a list of benefits to encourage users to register
    • UK GDS Registration Info widget, which renders a "Create an account" card with registration type options ( constituent, business contact, new business). Selecting a type within this widget will navigate to the registration page for that type, each with distinct widgets or forms that can be customized or replaced.

    Authenticated users are redirected to the portal homepage.

    GDS Portal register page.

    The default Constituent registration page (uk_gds_constituent_register) contains the UK GDS Registration Request widget, which displays a field that captures email, first name, last name, phone (optional), password, and acceptance of the terms and conditions. The default business registration page (uk_gds_business_register) contains the UK GDS Business Registration widget, which displays a multi-section registration form allowing users to register a new business, and creates a sn_gsm_business_registration record. The business contact registration page (uk_gds_business_contact_register) contains the UK GDS Business Contact Registration widget, which displays a "Create an account" form allowing users to register as a business contact, creating a sn_customerservice_registrationrecord.

    These pages and forms adhere to GOV.UK form patterns using single-column layout, inline validation via ukgds-error-message, error summary via ukgds-error-summary, reCAPTCHA, and a terms & conditions checkbox.

    For more information on how to edit widgets that appear on a page in the Service Portal Designer, see Configure the GOV.UK Design System Service Portal Pages. For more information on portal pages, see Create and edit a page using the Service Portal Designer.