Configure ServiceNow Otto for Public Sector Digital Services (PSDS)

If you have the admin role, you can configure the ServiceNow Otto for Public Sector Digital Services (PSDS) application so that your agents and managers can use the generative-AI skills in CSM Configurable Workspace and in Core UI.

Use the AI Admin Hub console to configure ServiceNow Otto for Public Sector Digital Services (PSDS). This console contains everything that you need to install the available ServiceNow Otto plugins and configure generative AI skills. For additional information, see Overview tab in AI Admin Hub.

The following table lists the features and skills that are available for use with ServiceNow Otto for Public Sector Digital Services (PSDS) and are accessible through the AI Admin Hub console.

Table 1. Features and skills available for activation in the AI Admin Hub console

Available Features	Skills
Document	Document screening
Chat	Chat summarization Chat recommendation Sidebar recommendation
Case	Investigative case summarization Government case summarization
Search	Legislation summarization Search summarization Extract Q&A answers from knowledge base articles upon search

Note:

Now LLM Service is currently the only provider for this application's skills.