Accessibility conformance reports

Accessibility conformance reports (ACRs) are published for currently supported ServiceNow releases. We use the International Edition of the Information Technology Industry Council's Voluntary Product Accessibility Template (VPAT) to create our ACRs, which are provided in PDF format.

The terms voluntary product accessibility template (VPAT) and accessibility conformance report (ACR) are often used interchangeably. A VPAT is a globally recognized reporting format used to evaluate accessibility of a product or service. The Information Technology Industry Council (ITI) maintains four distinct templates that companies can use to develop ACRs. ServiceNow publishes conformance reports based on the international version of the VPAT, which incorporates Web Content Accessibility Guidelines (WCAG), Revised Section 508, and European Union accessibility standards.

The following reports are currently available:

Note:

If you don't see an ACR for the most recent release, the previous version is still valid. Reports are republished when there is a significant change in a product workflow or when multiple issues have been resolved.

Australia ACRs

Table 1. Product ACRs for Australia

Product	Download
Employee Service Management	Employee Slate powered by Nextwave (.pdf)

Zurich ACRs

Table 2. Product ACRs for the Zurich release

Product	Download
App Engine Studio	App Engine Studio (.pdf) App Engine Automation Center (.pdf) Workspace Builder (.pdf)
Configuration Management Database (CMDB)	CMDB Workspace (.pdf)
Customer Service Management	Customer Service Management (.pdf) CSM Business Portals (.pdf) CSM Customer Service Portal (.pdf) CSM Customer Support Now Support(.pdf) CSM Case Management (.pdf) CSM Playbook for Onboarding (.pdf) CSM Customer Central (.pdf) Self Service Portals (.pdf) Business Location Service Portal (.pdf) Workforce Optimization for CSM (.pdf)
Employee Service Management	Business Location Portal (.pdf) Content Publishing (.pdf) Employee Center Pro (.pdf) Guided Setup (.pdf) Journey Designer (.pdf) LSD Legal Counsel Center (.pdf) Space Optimization (.pdf) Talent Acquisition (.pdf) UEE Employee Center (.pdf) UEE Now Mobile Employee Experience Portal for Android (.pdf) UEE Now Mobile for iOS (.pdf) Unified Employee Experience Portal and News with Social Engagement (.pdf) Unified Employee Experiences RCE (.pdf) Workplace Central Event Planner (.pdf) Workplace Lease Administration (.pdf) Workplace Move Management (.pdf) Workplace Preventive Maintenance Management (.pdf) Workplace Reservation Management (.pdf) Workplace Space Optimization(.pdf)
Operational Sustainability Management	ESG Content Accelerator (.pdf) ESG Management (.pdf)
Field Service Management	Field Service Management (.pdf) FSM Territory Planning (.pdf) FSM Work Order Management (.pdf)
Financial Services Operations	Financial Service Operations (.pdf)
Governance, Risk, and Compliance	Environmental, Social, Governance Management (.pdf) Audit Management (.pdf) GRC Business Continuity Management (.pdf) Compliance Case Management (.pdf) GRC Operational Resilience (.pdf) Third Party Risk Management (.pdf)
HR Service Delivery	Human Resource Service Delivery (.pdf) Agent Workspace for HR Case Management (.pdf) HRSD Life Cycle Events (.pdf) HRSD Journey Designer (.pdf) HRSD Workforce Optimization for HR (.pdf)
IT Asset Management	IT Asset Management (.pdf) ITAM Agent App for Android (.pdf) ITAM Agent App for iOS (.pdf) Cloud Cost Management (.pdf) Enterprise Asset Management (EAM) (.pdf) EAM Contract and Renewal (.pdf) Hardware Asset Management (.pdf) HAM Workspace (.pdf) Onboarding Playbook (.pdf) Software Asset Management (.pdf) Software Asset Management Workspace (.pdf)
IT Operations Management	SOW Alert Management (.pdf) ITOM Visibility (.pdf)
IT Service Management	IT Service Management (.pdf) Change Management (.pdf) Digital Portfolio Management (.pdf) Now Mobile Agent for Android (.pdf) Now Mobile Agent for iOS (.pdf) Proactive Engagement (.pdf) ITSM Digital Product Release (.pdf) ITSM Regulatory Change Management (.pdf) ITSM Service Builder (.pdf) SOW Admin Center (.pdf) SOW Applications (.pdf) SOW Incident Management (.pdf) SOW Notify Flows (.pdf) SOW Problem Management (.pdf) SOW Request Management (.pdf) SOW Walk-up Experience (.pdf) Vendor Management Workspace (.pdf)
Mobile Platform	Legal Mobile for Android (.pdf) Legal Mobile for iOS (.pdf) Mobile App Builder (.pdf) Mobile Calendar for iOS (.pdf) Mobile Calendar for Android (.pdf) Mobile Card Builder (.pdf) Mobile Data visualization for iOS (.pdf) Mobile Employee Service Portal for iOS (.pdf) Mobile data visualization for Android (.pdf) Mobile Platform Publishing Fundamentals (.pdf) Mobile Popups for iOS(.pdf) Now Agent for Android (.pdf) Now Agent for iOS (.pdf) Now Mobile for Android (.pdf) Knowledge Management for Now Mobile for Android (.pdf) Knowledge Management in Now Agent Mobile for Android (.pdf) Now Mobile for iOS (.pdf) Virtual Agent for Android (.pdf) Virtual Agent for iOS (.pdf)
Now Assist	Now Assist Panel (.pdf) Voice Input for Now Assist (.pdf)
Public Sector Digital Services	Active Risk Portfolio (.pdf) Grants Management (.pdf) PSDS Government Service Portal (.pdf) PSDS Information and Service Request Playbooks (.pdf) Reviewer Service Portal (.pdf)
Retail	Retail Portal (.pdf)
Sales Customer Relationship Management	Business Portal Self Service MACD (.pdf) CSM Business Portal (.pdf)
Security Operations	DLP Incident Response Analyst (.pdf) Data Loss Preventions (DLP) Incident Response (IR) User Workspace (.pdf) Major Security Incident Management (.pdf) Security Incident Response Workspace (.pdf) Security Incident Response Mobile for iOS (.pdf)
ServiceNow AI Platform	AI Search admin Console (.pdf) Clone admin Console (.pdf) Core UI Components (.pdf) Guided Tour Designer (.pdf) Intelligent Canvas Experience (ICE) and Framework for Now Assist (.pdf) Knowledge Portal (.pdf) Rich Content Editor (.pdf) Service Portal (.pdf) Surveys for Service Portal (.pdf) Stream Connect Designer (.pdf) UI Builder (.pdf) Vault (.pdf) Virtual Agent (.pdf) Virtual Agent Designer (.pdf)
Source-to-Pay Operations	Supplier Lifecycle Management (.pdf)
Strategic Portfolio Management	Agile Development 2 for Android (.pdf) Agile Development 2 for iOS (.pdf) Collaborative Work Management (.pdf) Enterprise Architecture Workspace (.pdf) Enterprise Agile Planning in Strategic Planning (.pdf) Financials Project Workspace (.pdf) Idea Portal (.pdf) Investment Funding (.pdf) Kanban Boards in Collective Work Management (.pdf) Mobile Time Sheets for Android (.pdf) Mobile Time Sheets for iOS (.pdf) Predictive Intelligence Project Management (.pdf) Project Status Report for Android (.pdf) Project Status Report for iOS (.pdf) Resource Management Workspace (.pdf) Shopping Hub (.pdf) Strategic Planning (.pdf) Time Card Management (.pdf)
Telecommunications, Media, and Technology	TMT Engagement Health Tab (.pdf) Telecommunications Network Inventory (.pdf)
Theme Builder	Theme Builder (.pdf)
Workflow Data Fabric	RPA Automation Engine (.pdf)
Workflow Studio	Decision Builder (.pdf)

Yokohama ACRs

Table 3. Product ACRs for the Yokohama release

Product	Download
Access Management	Access Analyzer (.pdf)
App Engine Studio	Automation Center (.pdf)
Customer Service Management	CSM landing page AI Summarization (.pdf)
Configuration Management Database (CMDB)	CMDB Workspace (.pdf)
Employee Service Management	Content Publishing (.pdf) Contract Management Pro for Legal Service Delivery (.pdf) NowX Health and Safety Case Management (.pdf) Workplace Event Planner (.pdf) Workplace Lease Administration (.pdf) Workplace Maintenance Management (.pdf) Workplace Move Management (.pdf) Workplace Space Optimization (.pdf)
Field Service Management	FSM Territory Planning (.pdf) FSM Work Order Management (.pdf)
Financial Services Operations	Financial Services Operations (.pdf)
Governance, Risk, and Compliance	GRC Business Continuity Management (.pdf) GRC Continuous Authorization and Monitoring Workspace (.pdf) GRC Environmental, Social, Governance Management (.pdf) ESG Operational Sustainability Workspace (.pdf) GRC Operational Resilience (.pdf) GRC Privacy Management (.pdf) GRC Risk Management (.pdf)
Healthcare and Life Sciences	Careteam Portal (.pdf)
Impact Workspace	Impact Workspace (.pdf)
IT Asset Management	ITAM Firmware Data Model (.pdf)
IT Operations Management	ITOM Certificate Management (.pdf) ITOM Cloud Discovery Workspace (.pdf) Discovery admin Workspace (.pdf)
IT Service Management	ITSM DEX Proactive Engagement (.pdf) Digital Portfolio Management (.pdf) Digital Product Release (.pdf) Operational Technology Asset Workspace (.pdf) ITSM PAR landing page (.pdf) SOW ITSM Applications Change Management (.pdf) SOW ITSM Applications Incident Management (.pdf) ITSM SOW admin Center (.pdf) ITSM SOW On Call Scheduling (.pdf) ITSM Success Dashboard (.pdf) ITSM Vendor Management Workspace (.pdf)
Mobile Platform	Mobile Platform Publishing Fundamentals (.pdf)
Operational Technology	Digital Factory Workspace for Industrial Core Workforce (.pdf) Operational Technology Incident and Change Management (.pdf) Industrial Connected Workforce Mobile for Android (.pdf) Industrial Connected Workforce Mobile for iOS (.pdf) Industrial Workforce (.pdf) Operational Technology Management Visibility (.pdf) Operational Technology Vulnerability Response (.pdf)
Process Mining	Process Mining(.pdf)
Public Sector Digital Services	PSDS Information and Service Request Playbooks (.pdf) PSDS Portals (.pdf)
ServiceNow AI Platform	Guided Tours Designer (.pdf) OOTB Service Portals and Service Portal Widgets (.pdf) Voice Input for Now Assist (.pdf) Rich Content Editor (.pdf) ServiceNow Studio (.pdf)
Security Operations	Security Incident Response Workspace (.pdf) Security Posture Control (.pdf) Software Bill of Materials (SBOM) Core (.pdf) Software Bill of Materials (SBOM) Response (.pdf) Threat Intelligence (.pdf) Vulnerability Assessment Workspace (.pdf) Vulnerability Manager Workspace (.pdf) Vulnerability Response IT Remediation (.pdf)
Source-to-Pay Operations	Source-to-pay Workspace (.pdf)
Strategic Portfolio Management	Enterprise Architecture Workspace (.pdf) Resource Management Workspace (.pdf)
Telecommunications, Media, and Technology	TMT Active Risk Portfolio (.pdf) Telecommunications Network Inventory (.pdf) TMT Risk Records Page (.pdf) TMT Success Portfolio Overview (.pdf)
Workflow Studio	Workflow Automation (.pdf) Workflow Automation Triggers (.pdf) Process Automation Designer (.pdf)

Xanadu ACRs

Table 4. Product ACRs for the Xanadu release

Product	Download
App Engine Studio	App Engine Studio (.pdf) AES Automation Center (.pdf) App Engine Table Builder (.pdf) AES Workspace Builder (.pdf)
Configuration Management Database (CMDB)	CMDB Workspace (.pdf)
Customer Service Management	Customer Service Management (.pdf) CSM Case Management (.pdf) CSM Case Playbook for Onboarding (.pdf) CSM Customer Central (.pdf) CSM Self Service Portals (.pdf) Workforce Optimization for CSM Configurable Workspace (.pdf)
Decision Builder	Decision Builder (.pdf)
Employee Service Management	Employee Center Pro (.pdf) ESM Talent Acquisition (.pdf) WSD Workplace Move Management (.pdf) WSD Workplace Reservation Management (.pdf) WSD Workplace Lease Administration (.pdf) Workplace Preventive Maintenance Management (.pdf)
Enterprise Asset Management	Enterprise Asset Management (.pdf) EAM Contract and Renewal (.pdf)
Operational Sustainability Management	Content Accelerator (.pdf) Environment, Social, and Governance Management (.pdf) ESG Sustainable IT (.pdf)
Field Service Management	Field Service Management (.pdf)
Finance and Supply Chain	Shopping Hub and Operations Team (.pdf)
Financial Services Operations	Financial Services Operations (.pdf)
Governance, Risk, and Compliance	GRC Audit Management (.pdf) GRC Compliance Case Management (.pdf) GRC Third Party Risk Management (.pdf)
HR Service Delivery	HR Service Delivery (.pdf) HR Service Delivery Agent Workspace (.pdf) Workforce Optimization for HR (.pdf)
Impact Workspace	Impact Workspace (.pdf)
IT Asset Management	IT Asset Management (.pdf) ITAM Agent App for Android (.pdf) ITAM Agent App for iOS (.pdf) ITAM Enterprise Asset Management (.pdf) ITAM Hardware Asset Management (.pdf) ITAM Onboarding Playbook Management (.pdf) ITAM Software Asset Management (.pdf) ITAM SAM Success Portal (.pdf)
IT Operations Management	ITOM Cloud Services Catalog (.pdf) ITOM Visibility (.pdf)
IT Service Management	IT Service Management (.pdf) ITSM Coaching Surveys and Assessments (.pdf) ITSM Regulatory Change Management (.pdf) ITSM Service Builder (.pdf) Digital Portfolio Management (.pdf) Digital Product Release (.pdf) ITSM SOW Applications (.pdf) ITSM Change Management for SOW (.pdf) ITSM Incident Management for SOW (.pdf) ITSM Notify Flows for SOW (.pdf) ITSM Problem Management for SOW (.pdf) ITSM request management for SOW (.pdf) ITSM SOW admin Center (.pdf) ITSM SOW Walkup Experience (.pdf) ITSM Vendor Management (.pdf)
Now Assist	ITSM Now Assist Panel (.pdf)
Mobile Platform	Mobile App Builder (.pdf) Mobile Calendar for Android (.pdf) Mobile Calendar for iOS (.pdf) Mobile Card Builder (.pdf) Mobile Data Visualizations for Android (.pdf) Mobile Data Visualizations for iOS (.pdf) Mobile Popups for iOS (.pdf) Now Agent for Android (.pdf) Now Agent for iOS (.pdf) Now Mobile for Android (.pdf) Now Mobile for iOS (.pdf)
ServiceNow AI Platform	Service Portal (.pdf) UI Builder (.pdf) Virtual Agent (.pdf) Virtual Agent for iOS(.pdf) Virtual Agent for Android(.pdf)
Public Sector Digital Services	PSDS Government Services Portals (.pdf) PSDS Information and Service Request Playbooks (.pdf)
Security Operations	DLP Incident Response Analyst (.pdf) DLP IR User Workspace (.pdf) Major Security Incident Management (.pdf) Security Incident Response Workspace (.pdf)
ServiceNow Vault	ServiceNow Vault (.pdf)
Source-to-Pay Operations	Supplier Lifecycle Management (.pdf)
Strategic Portfolio Management	SPM Agile Development 2 for Android (.pdf) SPM Agile Development 2 for iOS (.pdf) SPM Collaborative Work Management (.pdf) Enterprise Agile Planning in Strategic Planning (.pdf) Enterprise Architecture Workspace (.pdf) Financials (.pdf) Investment Funding (.pdf) Mobile Time Sheets for Android (.pdf) Mobile Time Sheets for iOS (.pdf) Predictive Intelligence for Product Portfolio Management (PPM) (.pdf) Project Status Report for Android (.pdf) Project Status Report for iOS (.pdf) Resource Management Workspace(.pdf) Strategic Planning (.pdf) Shopping Hub (.pdf)
Theme Builder	Theme Builder (.pdf)
Workflow Data Fabric	Integration Hub (.pdf) RPA Automation Engine (.pdf)
Workplace Central	Workplace Central Event Planner (.pdf)
Workplace Space Management	Space Optimization for WSM(.pdf)

Washington DC ACRs

Table 5. Product ACRs for the Washington release

Product	Download
App Engine Studio	App Engine Workspace Builder (.pdf)
Automation Center	Automation Center with Automation Engine (.pdf)
Configuration Management Database	CMDB Data Foundations Dashboards (.pdf) CMDB Health Dashboards (.pdf) CMDB Unified Map (.pdf) CMDB Workspace (.pdf) CMDB Workspace Attestation UI (.pdf)
Customer Service Management	Customer Service Management (.pdf) CSM Case Management (.pdf) Workforce Optimization for Customer Service Management (.pdf)
Decision Builder	Decision Builder (.pdf)
Employee Center Pro	Employee Center Pro (.pdf)
Employee Service Management	ESM Talent Acquisition (.pdf) Space Optimization for Workplace Space Management (.pdf) Workplace Central Event Planner (.pdf)
Enterprise Asset Management	EAM Contract and Renewals Management (.pdf)
Financial Services Operations	Financial Services Operations (.pdf)
Governance, Risk, and Compliance	GRC Audit Management (.pdf) GRC Compliance Case Management (.pdf) GRC Third Party Risk Management (.pdf)
HR Service Delivery	HR Service Delivery Agent Workspace (.pdf) Workforce Optimization for HR (.pdf)
IT Asset Management	ITAM Enterprise Asset Management (.pdf) ITAM Hardware Asset Management (.pdf) ITAM Software Asset Management(.pdf) ITAM Onboarding Playbook (.pdf)
IT Service Management	Digital Portfolio Management (.pdf) IT Service Management (.pdf) ITSM Change Management for Service Operations Workspace (.pdf) ITSM Incident Management for Service Operations Workspace (.pdf) ITSM Interaction, On-Call, and Collaboration Flows for SOW (.pdf) ITSM Notify Flows for Service Operations Workspace (.pdf) ITSM Problem Management for Service Operations Workspace (.pdf) ITSM request management for Service Operations Workspace (.pdf) ITSM Vendor Management Workspace (.pdf) Service Operations Workspace admin Center (.pdf) Service Operations Workspace Walk-Up Experience for ITSM (.pdf)
IT Operations Management	ITOM Service Operations Workspace Alert Management (.pdf) ITOM Visibility (.pdf)
Now Mobile	Now Mobile for Android (.pdf) Now Mobile for iOS (.pdf)
ServiceNow AI Platform	Flow Designer (.pdf) Service Portal (.pdf) UI Builder(.pdf) Virtual Agent (.pdf) Virtual Agent for iOS (.pdf)
Public Sector Digital Services	PSDS Government Service Portal (.pdf)
Security Operations	Data Loss Prevention Incident Response Analyst (.pdf) Security Incident Response Workspace (.pdf)
Strategic Portfolio Management	SPM Project Workspace (.pdf) SPM Resource Management Workspace (.pdf)
Workplace Service Delivery	Workplace Move Management (.pdf)

Vancouver Family Release ACRs

Table 6. Product ACRs for the Vancouver release

Product	Download
Accounts Payable Operations	Accounts Payable Operations (.pdf)
Configuration Management Database	CMDB Health Dashboard (.pdf) CMDB Workspace (.pdf) CMDB Workspace Attestation UI (.pdf)
Employee Center Pro	Employee Center Pro (.pdf)
HR Service Delivery	HR Service Delivery (.pdf)
IT Asset Management	IT Asset Management (.pdf) ITAM Software Asset Management (.pdf)
IT Service Management	IT Service Management (.pdf) ITSM Service Operations Workspace for request management (.pdf)
IT Operations Management	ITOM Visibility (.pdf)
ServiceNow AI Platform	Service Portal (.pdf) Virtual Agent (.pdf) Virtual Agent for Android (.pdf) Virtual Agent for iOS (.pdf)
ServiceNow Vault	ServiceNow Vault (.pdf)
Source-to-Pay Operations	Supplier Lifecycle Operations (.pdf)
Strategic Portfolio Management	Scaled Agile Framework for SPM (.pdf) Scenario Planning for PPM (.pdf) SPM Agile Development v2 for Android (.pdf) SPM Agile Development v2 for iOS (.pdf) SPM Investment Funding (.pdf) SPM Mobile Time Sheets for Android (.pdf) SPM Mobile Time Sheets for iOS (.pdf) SPM Predictive Intelligence for Project Management (.pdf) SPM Project Status Report for Android (.pdf) SPM Project Status Report for iOS (.pdf) Strategic Planning for SPM (.pdf)
Workplace Service Delivery	Workplace Reservation Management (.pdf)