Perform Due Diligence

Complete due diligence tasks to evaluate the eligibility of new account applications. Multiple agents can complete separate tasks concurrently.

始める前に

Role required:

This stage requires multiple agents to complete. KYC, Credit, Tax, and Legal agents work asynchronously to complete all tasks within this stage.

• For a business client: sn_bom_clo_b2b.manager, sn_bom_clo_b2b.account_lifecycle_agent, sn_bom_clo_b2b.contact_lifecycle_agent, sn_bom_kyc.b2b_account_agent, or sn_bom_kyc.b2b_contact_agent
• For a personal client: sn_bom_clo_b2c.manager or sn_bom_clo_b2c.agent, sn_bom_kyc.b2c_account_agent, or sn_bom_kyc.b2c_contact_agent

手順

1. Navigate to All > Financial Services Operations > Workspace.
2. Select the lists icon ().
3. On the Lists, tab, select a case.
4. On the Details tab, click Assign to me to claim the task if it is not already assigned to an agent.
5. Fill in any applicable fields, then click Close to complete the task.

タスクの結果

Once all agents have completed their assigned tasks, the Due Diligence stage shows as complete and the case automatically advances to the Fulfillment stage.

次のタスク

Continue to the Fulfillment stage.