Now Assist for Legal Service Delivery (LSD) release notes

The ServiceNow® Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter. This summary can help you understand context quickly so you can then refresh the summary and add context to the work notes. Now Assist for Legal Service Delivery (LSD) was enhanced and updated in the Australia release.

Now Assist for Legal Service Delivery (LSD) highlights for the Australia release

• Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms.
• Legal Request and Matter summarization now considers data from extended practice area tables when summarizing.

Wichtig:

Now Assist for Legal Service Delivery (LSD) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Australia release

Early Availability

Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system.

Changed in this release

Early Availability

Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters.

Activation information

Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Browser requirements

To see the list of supported browsers for Now Assist for Legal Service Delivery (LSD), see Browser support.

Related ServiceNow applications and features

Connect employees and legal teams through a unified platform with intelligent workflows, streamlining legal requests and managing complex matters efficiently via the Legal Counsel Center.

Use the Now Assist Admin console to provide you with quick and easy access to the important information that you must set up, configure, and monitor Now Assist applications and features.

Now Assist

Help improve productivity and efficiency in your organization, deliver better self-service, suggest actions, provide answers, and empower your users to search effectively.

Use Now Assist products to provide generative AI skills to meet the needs of users in different workflows. These AI skills include case or incident summarization, chat summarization, resolution notes generation, and code generation.