Combined Adoption Services release notes for upgrades from Xanadu to Australia

australia Combined Product Files

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australia

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en-US

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australia Combined Product Files

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delta3ax

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delta3ax

Combined Adoption Services release notes for upgrades from Xanadu to Australia

Release version: Australia

Updated July 20, 2026

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Summary of Combined Adoption Services release notes for upgrades from Xanadu to Australia

This consolidated release notes document provides ServiceNow customers with comprehensive details on Adoption Services updates from the Xanadu through Australia releases. It is designed to help you prepare for your upgrade by summarizing new features, changes, and important upgrade tasks across these release families. If a release did not include updates for Adoption Services, this is explicitly noted to streamline your review process.

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Key Features

Guided Setup Enhancements: From Yokohama onward, app owners can create additional tasks using page macroponents and assign or transfer tasks with admin permissions. Multiple executions of Guided Setup are now supported, with mandatory steps enforcement.
Help Center Improvements: Starting in Yokohama, the Help Center prominently lists available Guided Tours, showing their progress state and hiding other help content during tours. The What's New feature is accessible across different UI experiences.
Dynamic Guidance (Australia release): Offers fully embedded in-product assistance that delivers contextual guidance without requiring users to leave their workflows, enhancing user productivity.
Accessibility Enhancements: Guided Tours now include improved accessibility features such as descriptive page titles and keyboard assistance for screen readers and UI controls, ensuring a better experience for all users.

Key Changes

Guided Setup Player Upgrade: Transitioned to a Playbooks-powered backend, providing admins with expanded capabilities for defining activities, including conditional flows and a more visually enhanced UI.
Execution Flexibility: Guided Setup tasks can now be run multiple times with the multi-run feature, and tasks can be assigned or transferred to relevant users.
Help Center Navigation: Introduction of the What's New section accessible within the Help Center panel, improving discoverability of new features across all platform experiences.

Activation and Requirements

Adoption Services is active by default across all releases from Xanadu to Australia, integrated as part of the ServiceNow AI Platform plugins. No explicit activation is required. No additional browser or localization requirements have been introduced during these releases.

Removed and Deprecated Features

No features or functionalities related to Adoption Services were removed or deprecated between Xanadu and Australia releases.

Upgrade Considerations

Before upgrading to Australia, review and complete any pre- and post-upgrade tasks as applicable. The release notes provide guidance on these tasks to ensure a smooth transition.

Highlights for ServiceNow Customers

Experience a streamlined and visually enhanced Guided Setup powered by Playbooks, improving usability for admins and users.
Leverage Dynamic Guidance for embedded, contextual in-product assistance that increases user efficiency.
Utilize enhanced Help Center features, including Guided Tours and the What's New panel, to improve user onboarding and feature adoption.
Benefit from accessibility improvements ensuring Adoption Services are usable by all users, including those relying on assistive technologies.

Consolidated page of all release notes for Adoption Services from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Adoption Services to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Adoption Services.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Guided Setup Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role. Add new steps to guided setups in progress during Playbook Experience.
Zurich	Help Center Find the available Guided Tours that are now prominently listed in the Help Center. View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces.
Australia	Using Dynamic Guidance Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow.

Changes

Between your current release family and Australia, some changes were made to existing Adoption Services features.


Release	Release notes
Xanadu	[Placeholder link text to key guided-setup] Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI. Create a guided setup Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow.
Yokohama	Guided Setup Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles. Set Guided Setup steps as mandatory by disabling the skip action. You can now run the Guided Setup player or builder multiple times. Select the multi-run feature while you’re configuring and executing the tasks multiple times. Help Center Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages. This feature isn’t supported for non-Polaris users. Embedded Help Import non-English content without overriding the last uploaded language content. Guided Tours Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Adoption Services features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Adoption Services features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Adoption Services.


Release	Release notes
Xanadu	Adoption Services is a ServiceNow AI Platform feature that is active by default.
Yokohama	Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don’t need to activate this feature.
Zurich	Adoption Services is active by default with the plugins. Do not activate this feature explicitly.
Australia	Adoption Services is active by default with the plugins. Do not activate this feature.

Additional requirements

If any additional requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Adoption Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes
Australia	Guided Tours Guided Tours is enhanced with more accessibility features including: Descriptive page titles Keyboard assistance for suggesting required fields through screen reader Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes

Localization information

If there are specific localization considerations for Adoption Services we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Adoption Services we have noted them here.


Release	Release notes
Xanadu	Experience the new UI and features available in the Guided Setup builder powered by Playbooks. Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI. See Adoption services for more information.
Yokohama	Execute Guided Setup in every domain, with guided setup player roles. Experience the Guided Tours in dark and light themes. Execute Guided Tours from any scoped application route. Explore the What's New feature that's available in Help Center for all experiences. Use the new Help Center UI features that provide a more enhanced experience. Explore the enhanced Guided Setup that support running it multiple times. See Adoption services for more information.
Zurich	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. Discover and select Guided Tours from the list that is available in Help Center. See Adoption services for more information.
Australia	Explore Dynamic Guidance within In-product help features of Adoption services as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See Adoption services for more information.