Combined Advanced Approval Management release notes for upgrades from Xanadu to Australia

australia Combined Product Files

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australia Combined Product Files

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Combined Advanced Approval Management release notes for upgrades from Xanadu to Australia

Release version: Australia

Updated July 20, 2026

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Summary of Combined Advanced Approval Management Release Notes for Upgrades from Xanadu to Australia

This consolidated release note provides ServiceNow customers with key information on upgrading Advanced Approval Management from the Xanadu through to the Australia release family. It highlights new features introduced in the Australia release, important upgrade considerations, and activation instructions. No updates, changes, removals, or deprecations occurred in the interim releases (Yokohama and Zurich) or in Xanadu.

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Key Features in Australia Release

Flexible Approval Configurations: Build approval workflows supporting sequential, parallel, or hybrid approval steps. Define approvers by levels, roles, and conditions. Consolidate multiple email notifications into a single actionable email that allows approvers to accept or reject requests directly or via email commands.
Intelligent Routing and Smart Reapprovals: Automatically trigger approvals based on configurable conditions such as discount percentage or deal size. Skip previously approved steps if conditions remain unchanged.
Escalations: Automatically reassign pending approval requests to alternate approvers if no action is taken within a set timeframe.
Override Approval Steps: Allow admins with appropriate roles to bypass or override pending approval steps to unblock requests when approvals are no longer required.
Automated Notifications: Inform sales agents and approvers about approval status updates, reminders, and escalations using predefined system notifications.
Flexible Submission and Ad-Hoc Approvers: Requesters can preview required approvals and recall requests for changes. Both requesters and approvers can add additional approvers or groups during active approval cycles to address specific expertise needs.
Real-Time Tracking and Approval History: Monitor progress and access detailed audit trails including approver assignments, comments, and timestamps.
Multiple Approval Channels: Approvals can be accepted or rejected via email, push notifications, ServiceNow CSM Configurable Workspace, or My Approvals in the ServiceNow AI Platform®.
Backup Approvers: Assign backup approvers with date-specific coverage to ensure continuous approval processing.

Upgrade and Activation Guidance

Before upgrading to Australia, review and complete necessary pre- and post-upgrade tasks as outlined. Advanced Approval Management for Australia must be installed by requesting it from the ServiceNow Store. No additional browser, localization, or accessibility requirements have changed for this release.

Practical Benefits for ServiceNow Customers

Create highly customizable and efficient approval workflows tailored to your organization's processes.
Reduce approval delays with automated escalations and overrides.
Improve approver experience with consolidated notifications and multiple response options.
Maintain visibility and auditability with real-time tracking and detailed approval histories.
Adapt approval processes dynamically by adding ad-hoc approvers without modifying core approval rules.
Ensure seamless continuity in approval processes with backup approver assignments.

Consolidated page of all release notes for Advanced Approval Management from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced Approval Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Advanced Approval Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Advanced Approval Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Flexible approval configurations Build workflows that enable sequential approvals, parallel (simultaneous) approvals, or a combination of both. Define workflow approval steps and optional chains that progress through multiple approval levels based on rule evaluations. Set the approval order using combinations of levels, roles, and conditions. Define approval users and groups. Consolidate multiple email notifications on an approval request for an approver so that the approver receives a single email notification. Provide approvers with the option to accept or reject approval requests directly from a consolidated email notification. Approvers can also reply to the email using commands for approving or rejecting individual requests or all requests. For more information on approval notifications, see Notifications in Advanced Approval Management for Sales Intelligent routing rules and smart reapprovals Automatically trigger approvals by setting conditions based on items such as discount percentage, deal size, and margin thresholds. Configure thresholds and conditions so the approval workflow skips approved steps that have already been approved if the underlying conditions haven't changed. Escalations Enable approval rule admins to escalate an approval request by reassigning a pending approval request to another approver automatically when the original approver does not act within a specified time. Override an approval step As an approval rule writer who also has the approval admin role, override or bypass a pending approval request step to unblock an approval request when the approval is no longer required. Automated notifications of approval status Inform sales agents and approvers of the status of approval items moving through the approval workflow by setting up notifications. Use predefined system notifications for reminders and escalations. Flexible submission for approval requests Before submitting requests for approval, see the required approvals, approver names, approval reasons, and approval sequencing by creating and previewing approval requests. Requesters can recall approval requests for changes and resubmit them. Ad-hoc approvers As a requester or an approver, add one or more approvers or approval groups to an approval request, outside of the predefined approvers for a given rule. Enables approval users to add approvers who have more expertise on certain aspects of the request, for example if there are legal or regulatory issues relevant to the request. Real-time status tracking and approval history Monitor approval progress and access an audit trail with detailed status for each approval step including assigned approvers, actual approvers (for completed steps), approval comments, and assignment and completion timestamps. Approval management Accept or reject approvals using multiple channels, such as email, push notifications, the CSM Configurable Workspace, or approval centers, such as My Approvals in the ServiceNow AI Platform®. Assign backup approvers with date-specific coverage periods for seamless continuity of the approval process.

Changes

Between your current release family and Australia, some changes were made to existing Advanced Approval Management features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Advanced Approval Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Advanced Approval Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Advanced Approval Management.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Install Advanced Approval Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Advanced Approval Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Advanced Approval Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Advanced Approval Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Advanced Approval Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Advanced Approval Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	Create approval workflows that specify appropriate approvers and define the approval steps within a workflow. Automate the approval workflow by setting conditions that automatically trigger the approval process and route approvals to designated approvers. Prevent approval delays by automatically reassigning pending approvals when the original approver does not act within a set timeframe. Enable approval rule admins or approval rule writers to override an approval step when an approval is no longer required. Enable approvers or approval request writers to add relevant approvers during an active approval cycle without modifying existing approval rules. Keep requesters informed and approvers on track by using automated email notifications for approval status changes, escalations, overrides, and ad hoc approvals. See Advanced Approval Management for Sales for more information.