Combined AI Agent Advisor release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated July 20, 2026
  • 4 minutes to read
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    Summary of Combined AI Agent Advisor release notes for upgrades from Xanadu to Australia

    This consolidated release notes document covers all updates and important information related to AI Agent Advisor from the Xanadu release up through the Australia release. It is designed to assist ServiceNow customers in preparing for and executing upgrades by summarizing new features, changes, activation details, and other critical considerations across these release families.

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    New Features

    • Australia Patch 3: AI Agent Advisor now supports discovering automation opportunities specifically for Customer Service Management (CSM) by analyzing interaction data from chat, voice, and email channels. It enables matching or generating channel-specific AI agents for implementing these automation opportunities.
    • Australia Patch 2: Introduction of ServiceNow AI Platform licensing tiers:
      • Foundation: Basic AI agents and skills for insights.
      • Advanced: AI agents and skills aimed at boosting productivity in relevant use cases.
      • Prime: Full autonomy with all AI agents and skills, plus capability to create custom automation.
    • Automation discovery: AI Agent Advisor can analyze actual instance data to identify and propose automation opportunities.
    • AI agent matching and deployment: Customers can find existing AI agents that fit identified automation opportunities and automate the creation and deployment of new agents directly through the platform.

    Changes, Removals, and Deprecations

    No changes, removals, or deprecations were documented for AI Agent Advisor features between the Xanadu and Australia releases, indicating stability and continuity in feature support.

    Activation and Installation

    AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup in the Australia release. It is also available through the ServiceNow Store. Customers looking for installation guidance should refer to the configuration documentation.

    Additional Requirements and Browser Support

    • No new additional requirements were introduced in the upgrade to Australia.
    • Supported browsers include Google Chrome and Microsoft Edge. Internet Explorer is not supported.

    Accessibility and Localization

    • AI Agent Advisor supports all platform accessibility features, ensuring compliance with accessibility standards.
    • Machine translation support is available for AI Agent Advisor in all languages supported by the ServiceNow AI Platform in Australia release.

    Practical Benefits for ServiceNow Customers

    • Leverage AI Agent Advisor to uncover valuable automation opportunities by analyzing real interaction data across multiple channels.
    • Use AI agent matching and automated deployment to streamline implementation of AI-driven automation, saving time and effort.
    • Choose from tailored AI Platform licensing tiers to align AI capabilities with your organization’s needs and maturity.
    • Benefit from seamless activation as part of Now Assist and broad browser compatibility for easy access.

    Consolidated page of all release notes for AI Agent Advisor from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AI Agent Advisor release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AI Agent Advisor to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for AI Agent Advisor.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia
    Australia Patch 3
    CSM automation opportunities from chat, voice, and email data
    Discover automation opportunities for CSM AI deployment by using AI Agent Advisor to analyze interaction data from chat, voice, and email channels. Match or generate channel-specific AI agents to implement the automation opportunities.
    Australia Patch 2
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
    • Foundation: AI agents and skills to deliver insights
    • Advanced: AI agents and skills to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI agents and skills, and create your own
    Automation discovery with AI Agent Advisor
    Use AI Agent Advisor to analyze actual instance data, identify automation opportunities, and view proposed AI automations.
    AI agent matching and automated deployment
    Find existing AI agents that support your identified automation opportunities, and automate the creation and deployment of new agents.

    Changes

    Between your current release family and Australia, some changes were made to existing AI Agent Advisor features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some AI Agent Advisor features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some AI Agent Advisor features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate AI Agent Advisor.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    AI Agent Advisor installs and runs automatically as part of the standard Now Assist setup. AI Agent Advisor is available from the ServiceNow Store. For more information about the installation of AI Agent Advisor, see Configure.

    Additional requirements

    If any additional requirements were introduced or changed for AI Agent Advisor we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for AI Agent Advisor we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    The AI Agent Advisor application supports various browsers, including Google Chrome and Microsoft Edge. AI Agent Advisor isn’t supported in Internet Explorer. For more information, see Browser support.

    Accessibility information

    Review details on accessibility information for AI Agent Advisor, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    The AI Agent Advisor application supports all platform accessibility features.

    Localization information

    If there are specific localization considerations for AI Agent Advisor we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    AI Agent Advisor supports machine translation for Australia. Localization is applicable to AI Agent Advisor in all languages supported by the ServiceNow AI Platform.

    Highlight information

    If there are specific highlight considerations for AI Agent Advisor we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia
    Australia Patch 3
    • Discover and take action on automation opportunities for Customer Service Management (CSM) using interaction data from chat, voice, and email channels.
    • Match chat and voice agents along with existing agents and tools from a unified agent registry.
    Australia Patch 2
    • Let AI analyze your instance data and tell you exactly where automation will have the biggest impact.
    • Match your automation opportunities to existing AI agents and automate the creation and deployment of new agents.

    See AI Agent Advisor for more information.