Combined AIOps LEAP release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated July 20, 2026
  • 6 minutes to read
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    Summary of Combined AIOps LEAP Release Notes for Upgrades from Xanadu to Australia

    This consolidated release notes document covers the AIOps LEAP feature updates, changes, and activation instructions relevant for ServiceNow customers upgrading from the Xanadu release family through Yokohama and Zurich, up to the Australia release. It is designed to help you prepare and understand what to expect during the upgrade process.

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    Notably, the Australia release itself contains no new updates, changes, removals, or deprecations for AIOps LEAP. Most new features and enhancements were introduced in earlier releases.

    Key Features Introduced (Xanadu and Yokohama)

    • Incident Clustering and Summaries: AIOps LEAP intelligently groups IT incidents using short descriptions and assignment groups, leveraging historical data to create actionable summaries that improve decision-making and knowledge retention.
    • Grouping Incidents to Create Automation Opportunities: Utilizing the ServiceNow Group Action Framework (GAF) plugin, incidents are clustered based on parameters such as work notes and resolution notes, enabling automation opportunities through these clusters.
    • Automation Recommendations and Playbook Generation: Frequent issues are identified and matched with automation recommendations. LEAP generates actionable playbooks from historical data and resolution workflows, building a knowledge base that supports collaboration and continuous improvement without requiring formal playbook creation.

    These features enhance operational efficiency by streamlining incident resolution and facilitating automation within ServiceNow environments.

    Additional Enhancements (Zurich Release)

    • Expansion of third-party AI model provider options: Google Gemini and AWS Claude were added as alternatives alongside Now LLM Service and Azure OpenAI for Now Assist applications, enriching AI capabilities within AIOps LEAP.

    Activation and Installation

    To activate AIOps LEAP, customers should request the application from the ServiceNow Store. Activation can be performed either via the Workspaces interface (selecting AIOps LEAP and activating through Now Assist Admin Workspace) or through the Now Assist Admin module under ITOM by selecting “Activate AIOps LEAP.”

    Zurich introduced installation of Now Assist for ITOM from the ServiceNow Store as a prerequisite.

    Dependencies and Requirements

    • For Xanadu and Yokohama, installation of Now Assist for Platform is required, with Now Assist for Creator being optional.
    • Zurich requires Now Assist for Creator for playbook generation capabilities.
    • No new browser, accessibility, or localization requirements were introduced between Xanadu and Australia.

    Highlighted Features for Operational Use

    • Automation feedback and tracking features enable pinning and customized filtering of automation opportunities and published playbooks for easier analysis.
    • Customizable columns on lists help tailor views to operational needs.
    • Published LEAP playbooks can be used within Statements of Work (SOW) to accelerate incident resolution.
    • A value dashboard supports performance analysis and continuous enhancement of automation processes.

    Upgrade Considerations

    Before upgrading to Australia, review and complete the pre- and post-upgrade tasks to ensure compatibility and activation readiness. Since the Australia release includes no new feature changes, focus primarily on validating existing functionalities introduced in prior releases.

    Consolidated page of all release notes for AIOps LEAP from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading AIOps LEAP to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for AIOps LEAP.

    Release Release notes

    Xanadu
    Incident clustering and comprehensive summaries
    AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
    Group incidents to create automation opportunities
    AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
    Automation recommendations and playbook generation

    AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.

    Yokohama
    Incident clustering and comprehensive summaries
    AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge.
    Group incidents to create automation opportunities
    AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents.
    Automation recommendations and playbook generation

    AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform.

    Zurich
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.

    Australia

    		 No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing AIOps LEAP features.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Removed

    Between your current release family and Australia, some AIOps LEAP features or functionality were removed.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Deprecations

    Between your current release family and Australia, some AIOps LEAP features or functionality were deprecated.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Activation information

    Review information on how to activate AIOps LEAP.

    Release Release notes

    Xanadu

    Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Use one of the following steps to activate AIOps LEAP.
    Table 1. Activate AIOps LEAP
    Activate from Steps
    Workspaces
    1. Select Workspaces on top, select AIOps LEAP.
    2. Select Now Assist Admin Workspace, select Activate.
    Now Assist Admin
    1. Select Admin > Now Assist Admin > Now Assist Skills
    2. In the navigation pane, select ITOM.
    3. Select Activate AIOps LEAP.

    Yokohama

    Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Use one of the following steps to activate AIOps LEAP.
    Table 2. Activate AIOps LEAP
    Activate from Steps
    Workspaces
    1. Select Workspaces on top, select AIOps LEAP.
    2. Select Now Assist Admin Workspace, select Activate.
    Now Assist Admin
    1. Select Admin > Now Assist Admin > Now Assist Skills
    2. In the navigation pane, select ITOM.
    3. Select Activate AIOps LEAP.

    Zurich

    Install AIOps LEAP by requesting Now Assist for ITOM from the ServiceNow Store.

    Australia

    		 No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)

    Yokohama
    You should have the following dependencies installed:
    • Now Assist for Platform
    • Now Assist for Creator (optional)

    Zurich

    You should have Now Assist for Creator installed to generate playbooks.

    Australia

    		 No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Accessibility information

    Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    Australia

    		 No updates for this release.

    Localization information

    If there are specific localization considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu

    		 No updates for this release.

    Yokohama

    		 No updates for this release.

    Zurich

    		 No updates for this release.

    Australia

    		 No updates for this release.

    Highlight information

    If there are specific highlight considerations for AIOps LEAP we have noted them here.

    Release Release notes

    Xanadu
    • Automation feedback and tracking for automation opportunities
    • Pin Automation Opportunities for ease of analysis
    • Customize filters for Automation Opportunities and published playbooks.
    • Customize columns on the Automation Opportunities and published playbooks pages.
    • Use published LEAP in SOW to resolve a new incident quickly.
    • Use a value dashboard for performance analysis and enhancement.

    See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.

    Yokohama
    • Automation feedback and tracking for automation opportunities
    • Pin Automation Opportunities for ease of analysis
    • Customize filters for Automation Opportunities and published playbooks.
    • Customize columns on the Automation Opportunities and published playbooks pages.
    • Use published LEAP in SOW to resolve a new incident quickly.
    • Use a value dashboard for performance analysis and enhancement.

    See AIOps Learning Enhanced Automation Playbook (LEAP) for more information.

    Zurich

    Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See Learning Enhanced Automation Platform (LEAP) for more information.

    Australia

    		 No updates for this release.