Combined Care Team Operations for Facilities release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 5 minutes to read
  • Consolidated page of all release notes for Care Team Operations for Facilities from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Facilities release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading Care Team Operations for Facilities to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

    New features

    Between your current release family and Australia, new features were introduced for Care Team Operations for Facilities.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    Healthcare Facilities case

    Expand facilities cases to support custom support requests for your organization’s facilities support department.

    Create facilities support requests

    Request support from your organization’s facilities department with pre-configured catalog items.

    Healthcare facilities case and work order synchronization

    Care Team Operations for Facilities automatically syncs Healthcare Facilities cases with work orders.

    Setting up roles and responsibilities in Care Team Operations for Facilities

    Roles and responsibilities have been updated to allow for more selective user access.

    The following responsibilities were added:
    • Support department agent
    • Support department manager

    Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Australia

    Create support requests using Now Assist in Virtual Agent
    Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile.
    Care Team Operations Case Creation Voice AI agent

    The Care Team Operations Case Creation Voice AI Agent enables care team members to create cases conversationally over the phone.

    Note:
    For the Care Team Operations Case Creation Voice AI Agent to create cases, the Care Team Operations plugin for cases of that request type must be installed.
    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own

    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Changes

    Between your current release family and Australia, some changes were made to existing Care Team Operations for Facilities features.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some Care Team Operations for Facilities features or functionality were deprecated.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate Care Team Operations for Facilities.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Australia

    Install Care Team Operations for Facilities by requesting it from the ServiceNow Store.

    Additional requirements

    If any additional requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for Care Team Operations for Facilities, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for Care Team Operations for Facilities we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    • Automate healthcare operations by enabling facilities support request creation and fulfillment.
    • Create facility support requests from directly within the Care Team Portal or Care Team Mobile.
    • Gain full visibility into reported facilities support cases while enabling facilities teams to manage and fulfill them as work orders or work orders tasks when Field Service Management is installed.]
    • Assign roles and responsibilities more efficiently with a streamlined user configuration process.

    See Care Team Operations for Facilities for more information.

    Australia

    • Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments.
    • Leverage the Care Team Operations Case Creation Voice AI Agent enables to create cases conversationally over the phone.
    • Care Team Operations for Facilities has received security enhancements in the Australia release.

    See Care Team Operations for Facilities for more information.