Combined Contract Management Pro release notes for upgrades from Xanadu to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Contract Management Pro release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Contract Management Pro to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Contract Management Pro.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Link parent contract requests Establish a hierarchical relationship between the parent and child contract requests by using the Link option in the Related contract requests tab during drafting and negotiation phases. Establish a hierarchical relationship between the parent and child contract requests and automatically inherit the configured fields from the parent request by using the Link and inherit fields option in the Related contract requests tab during drafting and negotiation phases. The linked parent contract request appears in the Related contract requests tab and displays the parent-child hierarchy. The contract repository records that are associated with the parent and child contract requests are automatically linked after the contracts are signed. Use the Remove linked contract option in the Related contract requests tab to remove the linked parent contract request when you have linked a wrong contract request or the linking is no longer required. Perpetual contracts Select the Perpetual check box in the Details tab of a contract request to classify it as a perpetual contract. When this check box is selected, the contract end date must be blank. The Perpetual check box is available in contract requests that are initiated from Sales Customer Relationship Management and Source-to-Pay Operations. Signature workflow for a contract request During the electronic signature process, one or more signatories can now choose to use a wet signature. In this scenario, the contract fulfiller uploads the partially signed document and sends the uploaded document to the remaining signatories to complete the signature process. Add document content controls using Microsoft Word add-in for ServiceNow Contracts Logout and application scope change functionality in Microsoft Word add-in for ServiceNow contracts.
Zurich	Better visibility of undelivered signature requests for a contract When an electronic signature request is not delivered, the contract state is updated to Signature delivery failed and the signatory status to Delivery failed, clearly indicating the state of signature request. Contract fulfillers are also notified through in‑product and email alerts. This capability is supported for both Docusign and Adobe Sign. Contract amendments Formally change, add, or remove terms in an existing contract through contract amendments without having to replace the entire agreement. The Amendment feature enables you to initiate, track, and finalize amendments to existing contracts and provides an audit trail. The signed contract and its amendment documents are stored in a centralized repository under the parent contract, which enables you to manage all related documents from a single location. Use the Request type field to distinguish between contract and amendment requests. View the amendment history directly from the contract request. View amendment details within the contract repository record through related lists: Contract Requests: View all contract and amendment requests associated with the contract. Amendment Field Changes: Track modifications over time by accessing a detailed log of all field changes made through amendments. Contract Documents: Access all documents related to the contract, including those generated or updated as part of amendment processes. Compare contract documents Compare a contract document in .docx format with its revised version from your workspace by using the Compare documents option. Document comparison is not supported for contract documents stored in external storage. Contract summarization Generate a summary of contract documents, supporting documents, and signed contracts in Contract Management Pro. You can also generate FAQs from the document or ask questions in the Now Assist panel to retrieve specific information from the document. Link parent contract requests Establish a hierarchical relationship between the parent and child contract requests during the drafting and negotiation phases. You can choose to have the child contract request automatically inherit the configured fields from the parent request. The contract repository records associated with the parent and child contract requests are automatically linked after the contracts are signed. Perpetual contracts Classify a contract with no end date as a perpetual contract by using the Perpetual option. Perpetual contracts must be initiated from Sales Customer Relationship Management and Source-to-Pay Operations. Help Center Access help information directly from your workspace through a help icon that accesses the Help Center for the landing and list pages of Contract Workspace.
Australia	Better visibility of undelivered signature requests for a contract When an electronic signature request is not delivered, the contract state is updated to Signature delivery failed and the signatory status to Delivery failed, clearly indicating the state of signature request. Contract fulfillers are also notified through in‑product and email alerts. This capability is supported for both Docusign and Adobe Sign.

Changes

Between your current release family and Australia, some changes were made to existing Contract Management Pro features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Select contract type while initiating a third-party contract In the Initiate contract window, the Type field appears when you select the Third party paper option. You can specify whether the contract request is for a single contract or multiple contracts. If you select Single contract, a Contract type field appears where you can define the type of contract document. This field isn’t available when you select Multiple contracts. Classify contract requests as a single or multiple contracts type based on selected documents When you're creating a third-party contract review request from Employee Portal, you can now select a single contract document to classify it as a single contract type. By selecting multiple contract documents, you can classify them as a multiple contracts type. The Type field in the contract request reflects this selection by displaying either Single contract or Multiple contracts. Use scripts to define additional conditions for a clause variation You can now define the clause conditions on the fields and variables of a table that isn’t directly linked to the contract template table. The Advanced script check box in the Clause Variation form enables you to add custom logic to determine when a clause variation is used in a contract. Configure tables in a contract template to append or add fields from related tables You can now use scripts to insert additional data from the related table fields into the dynamic tables of a contract. The Advanced script check box in the Column Mapping form enables you to configure dynamic tables in a contract template to display additional data from related table fields by appending it to existing columns or adding it as new columns. Contract Management Pro configurations are available on the Contract Request table You can now set up the following Contract Management Pro configurations directly on the Contract Request [sn_cm_core_contract_request] table to centralize the configuration on a single table and improve consistency and reusability across business units: Contract templates Template rules Internal signatory rules Clause and clause variation setup Contract configuration External storage and e-signature integrations Mappings for Now Assist contract metadata extraction and Now Assist contract analysis The Contract Request table is automatically selected for a new configuration. You can manually select a different table, if necessary. Note: To avoid configuration issues, ensure that you select the same table across all related configurations. Configure dynamic tables for contract template You can now set up the contract template on the Contract Request [sn_cm_core_contract_request] table. When you select the Contract Request table, the Table tab in the Microsoft Word add-in displays an additional field, called the Parent request table field, that you can use to select the source parent request table. Additionally, the Table field has been renamed to Lookup table where you can select the table from the data that is populated into the contract document. If the template isn’t based on the Contract Request table, only the Lookup table field is shown. Signature blocks enabled by default for new contract templates When you’re creating a contract template, the Signature blocks check box in the Word Template New Record form is selected by default. If you want to configure the participant-based signatories for the contract template, you can clear the check box. Copy fields from parent request to contract request You can now configure the ContractManagementExt extension point to automatically copy the required fields from the originating business unit record to the contract request when it’s initiated. Modify signatories Enable contract fulfillers to pause an ongoing signature process, make necessary changes to the list or order of signatories, and then resume the process without restarting the entire workflow by using the Modify Signatories and Resume signature options. This feature is supported only for the Docusign electronic signature provider. Signature workflow for a contract request The wet signature process has been enhanced for better control and clarity. Wet signature requests are sent one signatory at a time, starting with the first signatory in order. When the signatory signs and returns the document, the fulfiller manages the remaining signatures. Resend signature request Enable contract fulfillers to manually trigger a signature request when needed, instead of relying on automated reminders by using the Resend signature request option. Configuring signatories in Contract template using Microsoft Word add-in Signature placeholders in contract templates are now mapped to the e-signature tool tags (such as Docusign), instead of signer fields to help accommodate changes in the signatories. The values in the signature blocks are filled in by the signatories during the signing process. Upload and parse contract template Upload the contract document directly from the Microsoft Word Add-in instead of selecting it from your system.
Zurich	Send contracts for signature using Adobe Sign without signing in Send contracts for signature in Adobe Sign without requiring users to sign in to the e-signature portal. Any modifications to the signatory details and contract documents are restricted in the Adobe Sign portal and must be completed in Contract Management Pro before initiating the signature process. Compare contract documents Compare contract revisions of a contract document stored in external storage. Validations for content control placement in the Microsoft Word add‑in See when a clause, table, or signature block is incorrectly tagged while configuring a contract template through validation messages displayed in the Microsoft Word add-in. Improved Microsoft Word document processing Contract Management Pro now supports processing of Microsoft Word documents larger than 10 MB. This enhancement applies to all document operations such as contract revision generation, document synchronization, and document comparison. Select contract type while initiating a third-party contract Specify whether a contract request is for a single contract or multiple contracts. For single contracts, you can select the type of contract document. Classify contract requests as a single or multiple contracts type based on selected documents Automatically classify a contract request as single contract type or multiple contracts type based on single or multiple contracts when creating a third-party contract review request from Employee Portal. The Type field in the contract request reflects this selection by displaying either Single contract or Multiple contracts. Use scripts to define additional conditions for a clause variation Define clause conditions on fields and variables of a table that isn’t directly linked to the contract template table. The condition determines when the clause variation is used in a contract. Configure tables in a contract template to append or add fields from related tables Insert additional data from the related table fields into the dynamic tables of a contract using scripts. Display additional data from related table fields by appending it to existing columns or adding it as new columns. Contract Management Pro configurations are available on the Contract Request table You can now set up the following Contract Management Pro configurations directly on the Contract Request [sn_cm_core_contract_request] table to centralize the configuration on a single table and improve consistency and reusability across business units: Contract templates Template rules Internal signatory rules Clause and clause variation setup Contract configuration External storage and e-signature integrations Mappings for Now Assist contract metadata extraction and Now Assist contract analysis The Contract Request table is automatically selected for a new configuration. You can manually select a different table, if necessary. Configure dynamic tables for contract template Set up contract templates on the Contract Request [sn_cm_core_contract_request] table to reuse the template across business units. When you select the Contract Request table, the Table tab in the Microsoft Word add-in displays an additional field, called the Parent request table field, that you can use to select the source parent request table. Additionally, the Table field has been renamed Lookup table. You can select the table from the data that is populated into the contract document. If the template isn’t based on the Contract Request table, only the Lookup table field is shown. Copy fields from parent request to contract request Automatically copy the required fields from the originating business unit record to the contract request when it’s initiated. Signature workflow for a contract request Wet signature requests are sent one signatory at a time, starting with the first signatory in order, rather than to all signatories at the same time. Signatories can be changed even after the signing process has been initiated. When a signatory signs and returns the document, the fulfiller manages the remaining signatures. Modify signatories Enable contract fulfillers to pause an ongoing signature process, make necessary changes to the list or order of signatories, and then resume the process without restarting the entire workflow by using the Modify Signatories and Resume signature options. This feature is supported only for the Docusign electronic signature provider. Resend signature request Enable contract fulfillers to manually trigger a signature request when needed instead of relying on automated reminders by using the Resend signature request option. Configure signatories Signature placeholders in contract templates are now mapped to the e-signature tool tags (such as Docusign) instead of signer fields to help accommodate changes in the signatories. The values in the signature blocks are filled in by the signatories during the signing process.
Australia	Send contracts for signature using Adobe Sign without signing in Send contracts for signature in Adobe Sign without requiring users to sign in to the e-signature portal. Any modifications to the signatory details and contract documents are restricted in the Adobe Sign portal and must be completed in Contract Management Pro before initiating the signature process. Compare contract documents Compare contract revisions of a contract document stored in external storage. Validations for content control placement in the Microsoft Word add‑in See when a clause, table, or signature block is incorrectly tagged while configuring a contract template through validation messages displayed in the Microsoft Word add-in. Improved Microsoft Word document processing Contract Management Pro now supports processing of Microsoft Word documents larger than 10 MB. This enhancement applies to all document operations such as contract revision generation, document synchronization, and document comparison.

Removed

Between your current release family and Australia, some Contract Management Pro features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Contract Management Pro features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Contract Management Pro.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Contract Management Pro is a ServiceNow AI Platform feature that is available with activation of the Contract Management Pro (sn_cm_pro). For details, see Install Contract Management Pro.
Zurich	Install Contract Management Pro by requesting it from the ServiceNow Store.
Australia	Install Contract Management Pro by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Contract Management Pro we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Contract Management Pro we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Contract Management Pro, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Contract Management Pro we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Contract Management Pro we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Link parent contracts during drafting and negotiation phases to inherit parent contract terms. Pause and resume an in-progress signature process when updates to the signatory list are required. Perform wet signature in the electronic signature workflow. The enhanced electronic signature workflow capability provides flexibility to complete the signature process when the signatories want to do a wet signature instead of an electronic signature. Upload the contract document directly from the Microsoft Word add-in for ServiceNow Contracts instead of selecting it from your system. Use Logout icon () to log out from Microsoft Word add-in for ServiceNow Contracts. Change the application scope to edit a contract template in the Microsoft Word add-in for ServiceNow Contracts. This option is only visible to the administrators. See Contract Management Pro for more information.
Zurich	Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal. Compare two revisions of the contract document and view the redlined compared document. Initiate and manage amendment requests for existing contracts. Generate summaries, FAQs, or retrieve specific information from contract documents, supporting documents, and signed contracts. Link parent contracts during drafting and negotiation phases to inherit parent contract terms. Pause and resume an in-progress signature process when updates to the signatory list are required. See Contract Management Pro for more information.
Australia	Send contracts for signature using Adobe Sign without having to sign in to the electronic signature portal. Track undelivered electronic signature requests for a contract. Compare two revisions of a contract document that are stored in external storage. Support for processing Microsoft Word documents larger than 10 MB in Contract Management Pro. See Contract Management Pro for more information.