Xanadu |
- Define required calibrations for your enterprise assets by using calibration attributes
- Use calibration attributes to define the calibrations that are required for your enterprise assets. Specify the details and requirements of each calibration, such as the calibration frequency, the calibration quality
standard, and the accuracy measurement guidelines. Maintain comprehensive and up-to-date records of each calibration so that you can improve the performance, safety, and longevity of your enterprise assets.
- Schedule and track enterprise asset calibrations through work orders
- Use work orders to schedule, to execute, and to track the progress of your enterprise asset calibrations. View and manage corresponding work order tasks by using the guided playbook experience on either your ServiceNow® instance or the ServiceNow
Mobile Agent application.
- Use personalized workspaces and roles tailored for healthcare and facility management industries
- Enhance data security within your organization by creating and managing medical and facility assets and models in their customized workspaces. Use specific roles to limit access to these assets and models to improve the
confidentiality and integrity of your data.
- Manage repair of defective enterprise assets in the stockroom by using the Repair flow
- Request repair of assets that are defective or pending repair by using the Repair flow. Enterprise asset manager can submit an asset repair request in the Enterprise Asset Workspace or by using the Service Catalog. The Repair flow includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Enterprise Asset Workspace or the ServiceNow mobile
Mobile Agent application.
- Drop off and receive assets at a stockroom
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task.
The asset manager then verifies the received asset and closes the Drop off task.
- Manage inventory picking within your stockroom
- Pick assets in your stockroom easily for sourcing, enterprise asset requests, and enterprise asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the
stockroom. The aisle and space details of the asset provide the exact location from where the asset should be picked. You can work on pick tasks assigned to you by using the ServiceNow mobile
Mobile Agent application. With the indoor mapping capabilities, you can also get directions to the location of the asset in the stockroom on your ServiceNow mobile
Mobile Agent application.
- Access Planned Work Management application’s capabilities through the Enterprise Asset Workspace
- Enable users of Field Service Management Pro or Field Service Management Enterprise to utilize the Planned Work Management application's functionality to manage work plans from within the Enterprise Asset Workspace.
- Manage your operational assets efficiently in the workspace
- Get a comprehensive view of all your Operational Technology (OT) and Operational Equipment (OE) assets and manage them efficiently in the OT Asset Workspace. The OT asset manager and OT asset technician roles enable you to
manage these assets.
- View the hierarchy details of an enterprise model in the Enterprise Asset Workspace
- Gain visibility into hierarchy details of enterprise models directly on the contextual sidebar of the Model form. You can view all the model components of the pre-assembled and user-assembled models in a tree-like
format.
- Manage the life cycle of enterprise models efficiently
- Manage the complete life cycle of your enterprise models efficiently by applying calculated model life-cycle templates. When you associate any life-cycle template with an enterprise model record, details of all the
life-cycle phases are calculated and shown on the Model form.
- Start the process of onboarding multiple assets directly in the Enterprise Asset Workspace
- Onboard multiple assets in one go by creating Onboarding orders in the Enterprise Asset Workspace. The asset onboarding playbook is a guided experience that includes a deployment activity. This activity enables you to create deployment tasks for assets using Enterprise asset deployment
tasks or Work order tasks. You can also specify the location where you want to deploy the assets.
- Firmware model classes added to the Expanded Model and Asset Classes Store application
- Manage the firmware details by using Discovered firmware model and Firmware model classes available with the Expanded Model and Asset Classes Store application.
|
Yokohama |
- Gain normalization coverage for firmware in your Operational Technology (OT) assets
- Achieve enhanced normalization across your OT deployments by normalizing the firmware that is embedded into your OT assets. Use the normalized data to track and manage the life cycles of your firmware separately from your OT
assets so that you can directly detect and mitigate firmware vulnerabilities. You can view the firmware model details in the OT model management view of the OT Asset Workspace.
Note: Firmware normalization is applicable only to OT Asset Management.
- Manage hardware models and assets in the Operational Technology (OT) Asset Management application
- Enable your OT managers to create hardware models and assets in the OT Workspace. You can integrate hardware models and OT assets into such Enterprise Asset Management flows as asset request, asset refresh, stock order, multi-asset onboarding, Return Merchandise Authorization (RMA), repair, and disposal. You can also generate maintenance plans and work
orders for your OT hardware assets.
- Synchronize asset and CIs for Operational Technology (OT) assets
-
Synchronize the MAC addresses between the asset and network adapter CI for OT assets.
- License your OT hardware assets using the new resource categories available in OTAM licensing
- Access OT Asset Management features and workflows for OT hardware assets through the following hardware resource categories:
- OT Servers
- OT Network Gear
- OT Storage
- OT End User Computers
- OT Mobile Devices
- OT Monitors
- OT Printers
- OT Unclassified Hardware
The hardware resource categories are opted in by default. The OT hardware assets are counted only under OTAM licensing. They are excluded from the HAM licensing that is based on the OT entity flag. Note: The OTAM licensing changes apply only to OT Asset Management.
- Manage mission-critical enterprise assets and linear assets for telecommunications networks
- Use the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application to track and manage mission-critical facility-based enterprise assets and linear assets for telecommunications networks.
Get a comprehensive view of these assets throughout their life cycles so that you can help optimize their performance and improve their longevity.
- Fulfill Return Merchandise Authorization (RMA) requests as a Device as a Service (DaaS) provider, vendor, or manufacturer
- Use the Enterprise Asset Management for Providers application to fulfill the RMA requests that you receive from customers as a DaaS provider, vendor, or manufacturer. The application adds support for RMA response orders, which enable you to track and manage the process of repairing or replacing defective assets
for your RMA requests. The application also adds support for inbound asset orders, which enable you to track and manage the process of providing assets for your RMA requests. By managing these orders from a consolidated
location, you can streamline your operations and improve efficiency.
|
Zurich |
- Organize your assets into hierarchical asset groups to manage your complex asset ecosystems
- Organize assets into logical groups and subgroups to represent their dependencies and operational relationships. Use a dependency map to visualize the entire structure of the asset hierarchy, making it easy to see all the
subgroups and assets within each asset group.
- Inspect the condition of enterprise assets to determine their health and ensure reliability
- Define condition attributes for enterprise models and assets and associate these attributes with templates to identify any potential issues throughout the asset life cycle. Enable scoring in the templates to calculate asset
condition scores to determine whether an asset passes or fails the evaluation. Schedule asset condition evaluations via maintenance plans or work orders. View comprehensive reports on the asset condition outcomes on dashboards
across your organization.
- Optimize your operations with asset performance reports
- Track the past performance of assets and get notified about trends, threshold breaches, or anomalies based on their location, model category, model, or classification. This tracking helps improve asset availability according
to ISO standards.
- Monitor supply and demand of assets in a stockroom with detailed inventory reports
- Track and manage stockrooms efficiently by evaluating the inventory reports in the Inventory view of the Enterprise Asset Workspace. These reports help you:
- Find replacement options or spare part availability for assets that are in use, being repaired, or in maintenance
- Quickly identify shortages and align current demand in your stockroom with both current and incoming supply
- Analyze the supply to meet open demand across all stockrooms or locations
- Achieve faster diagnostics and enhanced maintenance efficiency with standardized failure and resolution codes
- Enable technicians to record predefined failure reasons and resolution steps with configurable codes. You can create, update, and import these codes through spreadsheets in the Admin center of the Enterprise Asset Workspace. In the Repair flow, these codes help technicians record the reason for the specific issue with the asset and the appropriate solution for repairing it.
- Manage OT hardware models and assets in the OT Asset Workspace
- Enable OT asset managers to view and fulfill requests for OT hardware assets in the OT Asset Workspace. The reports and dashboards in the OT Asset workspace include OT hardware models, assets, and requests. The following OT Asset Management workflows and features now provide support for OT hardware assets and models, in addition to the workflows and features that continue to support them from the Yokohama release:
- Bulk import
- Asset reclamation
- Advanced Shipment Notification (ASN)
- Asset audits
- Total Cost of Ownership (TCO)
- Lease contract
- Risk
- Resale
- Loaner
- Move
- Recall
- Stock rule
- Remediate unsuccessful enterprise asset calibrations
- Remediate failed calibration events by initiating new work orders and corresponding work order tasks for those events. When you select the option to remediate a failed calibration event, you can choose an appropriate work
order template to generate a new work order with at least one work order task. The work order and work order task are auto-populated with the asset that you want to calibrate, the location of that asset, the original work
order, and all mandatory fields. In addition, the original and new calibration events and their corresponding tasks are linked together through the Parent field for full traceability.
- Measure calibration tolerance conformance by using additional value types
- Use the following additional value types to compare your calibration measurements against the corresponding tolerances that you define:
- Range
- Less than
- Greater than
In addition, use the True/False value type to assess the qualitative elements of your calibrations.
- Manage unique identifiers for enterprise assets using CI identification rules
- Define required and unique fields on asset records by creating identification rules on associated CI classes in the Identification and Reconciliation engine (IRE). When you create an asset whose model category is linked to a CI class with an identification rule, you should provide details for at least one of the fields, such as Asset tag, Serial
number, and MAC address, that uniquely identify the asset.
- Drop off and receive assets at a stockroom by using the ServiceNow
Mobile Agent application
- Return the assets that you have in your personal stockroom to a different stockroom by creating a Drop off task using the ServiceNow®
Mobile Agent application. The asset manager of the destination stockroom receives the assets that you dropped off through a Receive task. The asset manager then verifies the received assets and closes the Drop
off task using the Mobile Agent application.
Note: Starting with the Xanadu release, you could create Drop off and Receive tasks in the Enterprise Asset Workspace. However, now you can also use the Mobile Agent application for the same purpose.
- Receive shipment assets at a stockroom through the streamlined and unified receiving process
- Receive assets from any workflow directly at the stockroom using the unified receiving functionality in the following workspaces:
- Enterprise Asset Workspace
- OT Asset Workspace
- Medical Asset Workspace
- Facility Asset Workspace
This standardized receiving process reduces the time spent on receiving assets. By requiring each asset to be assigned a unique identifier when received at the stockroom, the quality of asset data also
improves. You can receive assets in bulk by using a template. Additionally, you can view the results and validation comments in the staging table. During this process, the system handles existing assets, creates new
ones as needed, and performs comprehensive validations.
- Track asset movement from the receiving bay to an aisle-space in the stockroom
- Move assets from the receiving bay to their designated aisle and space and improve asset tracking and inventory management by using the Asset put away feature. This task can be performed via the Enterprise Asset Workspace or ServiceNow Agent application.
|
Australia |
- Australia Patch 1
- Automate enterprise asset sourcing by using an agentic workflow
- Use the help manage enterprise asset requests agentic workflow to automate the process of sourcing assets for your enterprise asset requests. The workflow uses AI agents to fulfill these requests by allocating assets from
local stockrooms, creating transfer orders to move assets between stockrooms, or generating purchase orders for the requested assets.
- Automatically generate instructions for enterprise asset repairs by using an agentic workflow
- Use the help repair enterprise assets agentic workflow, which is driven by AI agents, to automatically generate step-by-step troubleshooting, diagnostics, and repair instructions for your enterprise asset repairs in real
time.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Early Availability
- Define, schedule, and track complex asset-centric work tasks through work order plans
- Manage complex asset-centric work tasks with unified work order plans that can be applied across assets, asset groups, or locations. The work order plans offer the following benefits:
- Save work order plans as reusable templates for use across assets.
- Organize sequential operations—shutdowns, safety inspections, calibrations, asset conditions, and restarts—using the structured playbook.
- Assign, schedule, and track work order tasks for technicians within the playbook.
- Enable technicians to receive assigned work order tasks and update task status through the ServiceNow
Mobile Agent application.
- Manage multimedia production equipment models and assets
- Create, track, and manage multimedia production equipment models and assets in the Enterprise Asset Workspace. Get a comprehensive view of these models and assets so that you can manage them effectively throughout their life cycles.
- Replace broad admin checks with granular admin roles and ACL updates
- Manage admin access precisely with granular admin roles. Instead of giving full admin privileges to the users, you can assign specific roles based on the tasks they perform.
- Enhanced and unified enterprise asset inventory auditing experience
- Streamline and improve your inventory auditing experience with the enhanced and unified enterprise asset inventory process:
- Initiate a single audit that covers both hardware and enterprise assets assigned to a specific location or stockroom, eliminating the need to switch between multiple workspaces.
- Include consumable assets in the inventory audit to avoid asset shrinkage and ensure that inventory data remains accurate.
- The ServiceNow Agent app features selectable audit results, enabling you to view a real-time list of all scanned assets.
- When new assets are identified during the single scan audit, essential information is collected in real time through the ServiceNow Agent app to initiate asset creation.
- Scanned asset locations are automatically updated to reflect their precise aisle, space, or sub location during the audit, supporting the accuracy and quality of inventory records.
|