Combined Financial Services Operations Core release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Financial Services Operations Core from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Core to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Financial Services Operations Core.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Payment card application Store the details of physical payment cards across the entire card life cycle, from issuance to servicing. You can also store tokenized values for sensitive data, such as the primary account number (PAN). Deny-Unless ACL Use Deny-Unless access control lists (ACLs) on FSO tables for non-authenticated users, such as users with public roles. With this minimum-security setting, only your authenticated users can read, write, delete, or create actions on these tables. For more information about the Deny-Unless ACLs, see the Deny-Unless ACL topic in the ServiceNow® Platform Security documentation.
Australia	The FSO tables sn_bom_m2m_service_definition_user_criteria and sn_bom_m2m_service_definition_customer_condition are deprecated. If you're on an upgraded instance, you can continue to reference these tables, but they're no longer maintained. Use sn_csm_case_types_service_user_criteria and sn_csm_case_types_service_customer_criteria instead. For more information, see Banking tables. The Show in Interceptor field (show_in_interceptor) on the sn_bom_service_definition table is deprecated. Use agent criteria in the sn_csm_case_types_service_user_criteria table to control which service definitions appear in the case type selector. User criteria mappings control the visibility of new service definitions. To hide a service definition, map it to the No User user criteria. To make it visible, map it to the Users with sn_bom.service_definition_read user criteria. Both user criteria records are predefined in Financial Services Operations Core. For more information, see Components installed with case types.

Changes

Between your current release family and Australia, some changes were made to existing Financial Services Operations Core features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Added fields to Claim Base table Added the following fields to the Claim Base [sn_bom_claim_base] table: SIU review Claim validation decision Claim fraud decision
Zurich	Added field to Financial transaction table Added the Payment Card field to the Financial transaction [sn_bom_transaction] table as part of the Payment card application.
Australia	Case type selector Filter service definitions using the case type selector in FSO with the predefined CSM implementation. For upgraded instances, existing agent criteria and customer condition data is automatically migrated from the deprecated FSO tables to the CSM tables during upgrade. No manual migration is required. To configure agent criteria or customer conditions for the case type selector, use the following CSM tables: sn_csm_case_types_service_user_criteria: for agent criteria sn_csm_case_types_service_customer_criteria: for customer conditions

Removed

Between your current release family and Australia, some Financial Services Operations Core features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Financial Services Operations Core features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Core.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Financial Services Operations Core by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Financial Services Operations Core by requesting it from the ServiceNow Store.
Australia	Install Financial Services Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Financial Services Operations Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Core we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	The Claim Base [sn_bom_claim_base] table has been updated in this release with additional fields. These fields were previously available only to specific applications. They're available in the Claim Base table and can be used across all other claim applications in this release. See Financial Services Operations Core for more information.
Zurich	Leverage a payment card data model application in FSO workflows, such as disputes, which can be used across an entire card life cycle, from issuance to servicing. Support multiple payment card types, including credit and debit cards. See Payment Card for more information.
Australia	The case type selector in Financial Services Operations now uses the predefined Customer Service Management (CSM) implementation, replacing the previous FSO-specific override. See Case type selector for more information.