Combined Healthcare Operations Core release notes for upgrades from Xanadu to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Healthcare Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Healthcare Operations Core to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options. If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.

New features

Between your current release family and Australia, new features were introduced for Healthcare Operations Core.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Care Team Portal Create requests for supporting service departments and maintain visibility into all requests created by you or your team. This experience can be used on a standalone portal or embedded in EMR systems. Healthcare Operations Case overview Create and customize cases for supporting service departments that can be used within the Care Team Portal. Healthcare organization admin experience Create healthcare organizations and hierarchies, add or edit members, and automatically create associated Service Model Foundation records (internal business locations).
Zurich	No updates for this release.
Australia	Create support requests using Now Assist in Virtual Agent Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile. Care Team Operations Case Creation Voice AI agent The Care Team Operations Case Creation Voice AI Agent enables care team members to create cases conversationally over the phone. Note: For the Care Team Operations Case Creation Voice AI Agent to create cases, the Care Team Operations plugin for cases of that request type must be installed. Australia Patch 1 ServiceNow product tiers The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: Foundation: AI basics to deliver insights Advanced: AI to boost productivity across relevant use cases Prime: Act autonomously with all AI assets and create your own Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

Changes

Between your current release family and Australia, some changes were made to existing Healthcare Operations Core features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	Embed Care Team Portal in Epic The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration. The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed. The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script. Setting up roles and responsibilities Roles and responsibilities have been updated to enable more selective user access. The following responsibilities were added in Healthcare Operations Core: Support Department Agent Support Department Manager The following responsibilities were renamed in Healthcare Operations Core: Team Member has become Care Team Member Team Manager has become Care Team Manager Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Healthcare Operations Core features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Healthcare Operations Core features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Healthcare Operations Core.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Australia	Install Healthcare Operations Core by requesting it from the ServiceNow Store.

Additional requirements

If any additional requirements were introduced or changed for Healthcare Operations Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Healthcare Operations Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Healthcare Operations Core, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Healthcare Operations Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Healthcare Operations Core we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Gain visibility into operational cases that are related to your care team and create support requests using the Care Team Portal. Expand operational cases to supporting services departments by leveraging the Healthcare Operations case type. Utilize the streamlined admin experience for creating healthcare organizations and hierarchies. See Healthcare Operations Core for more information.
Zurich	Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems. Assign roles and responsibilities more efficiently with an updated user configuration process. See Healthcare Operations Core for more information.
Australia	Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments. Leverage the Care Team Operations Case Creation Voice AI Agent enables to create cases conversationally over the phone. Healthcare Operations Core has received security enhancements in the Australia release. has received security enhancements in the Australia release. See Healthcare Operations Core for more information.