Combined ITOM Optimization release notes for upgrades from Xanadu to Australia

  • Release version: Australia
  • Updated May 4, 2026
  • 4 minutes to read
  • Consolidated page of all release notes for ITOM Optimization from Xanadu to Australia.

    How to use this page

    To help you prepare for your upgrade, we have combined the cross-family ITOM Optimization release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

    Tip:
    If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

    Important information for upgrading ITOM Optimization to Australia

    Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

    Release Release notes

    Xanadu

    Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    New features

    Between your current release family and Australia, new features were introduced for ITOM Optimization.

    Release Release notes

    Xanadu

    Cloud Provisioning and Governance Cloud Admin Portal
    Explore the Next Experience dashboard pages that are now available on Cloud Admin Portal.
    The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Changes

    Between your current release family and Australia, some changes were made to existing ITOM Optimization features.

    Release Release notes

    Xanadu

    Cloud Admin Portal
    The Cloud Admin Portal link to the user portal now points to Employee Center if you have installed and set up the Cloud Services Catalog application.

    Yokohama

    [Placeholder link text to key itom-optimization-landing-page]
    • Migration of legacy workflows to Workflow Studio flows or subflows.
    • Policy Rule Actions now supports Workflow Studio subflows instead of legacy workflows.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Removed

    Between your current release family and Australia, some ITOM Optimization features or functionality were removed.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Invoke Workflow option has been removed from the Operation Type field.
    • In the Resource Block > Operations > Steps, within the Add Operations Steps dialog box, the Workflow check box has been removed from the Add Operations Steps field.
    • In the Cloud Catalog Items, under the Operation Implementation drop-down list, the Workflow option has been removed.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Deprecations

    Between your current release family and Australia, some ITOM Optimization features or functionality were deprecated.

    Release Release notes

    Xanadu

    Deprecation of Cloud API (CAPI)- based Cloud Discovery on new instances:
    • CAPI-based Discovery is deprecated for new instances with Xanadu.
    • Contact your administrator to install the latest version of the Discovery and Service Mapping Patterns ServiceNow® Store application to use the Discovery feature.
    • For an existing instance, manually migrate to Patterns-based Discovery.
    • The Discover Schedules tab in the Cloud Admin Portal is going to redirect to Cloud Discovery Workspace.
    Note:
    See Migrate from CAPI to Patterns to learn more about the migration from CAPI to Patterns-based Discovery.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Yokohama

    These workflows have been deprecated:
    • Retrieve cloud billing data
    • Retrieve cloud billing month
    • Cloud operation step workflow launcher
    Note:
    See [Placeholder link text to key itom-optimization-landing-page] to learn more about the workflow migration.
    For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Activation information

    Review information on how to activate ITOM Optimization.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Additional requirements

    If any additional requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Browser requirements

    If any specific browser requirements were introduced or changed for ITOM Optimization we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Accessibility information

    Review details on accessibility information for ITOM Optimization, such as specific requirements or compliance levels.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Localization information

    If there are specific localization considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Xanadu

    No updates for this release.

    Yokohama

    No updates for this release.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.

    Highlight information

    If there are specific highlight considerations for ITOM Optimization we have noted them here.

    Release Release notes

    Xanadu

    • Use the Cloud Services Catalog with ITOM Cloud Accelerate for the enhanced capabilities of Cloud Provisioning and Governance (CPG). These capabilities include the Out Of Box catalog items and the simplified and automated provisioning of cloud resources.
    • Move your exchangeable ITOM Optimization licenses as you transition from Cloud Provisioning and Governance to ITOM Cloud Accelerate.

    See ITOM Optimization for more information.

    Yokohama

    Legacy workflows have been upgraded and seamlessly migrated to the advanced Workflow Studio to align with the latest standards and ensure modern compliance. Additionally, all default (Out of Box) workflows have been redesigned to provide enhanced performance, improved usability, and a more streamlined experience.

    See ITOM Optimization for more information.

    Zurich

    No updates for this release.

    Australia

    No updates for this release.