Combined ITSM Mobile Agent release notes for upgrades from Xanadu to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITSM Mobile Agent release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITSM Mobile Agent to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for ITSM Mobile Agent.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Summarize the incident record and activity information When adding work notes to an incident record, use the GenAI task summarization capabilities to summarize an incident record and activity information, such as the issue details or actions taken. You can also summarize the incident information when adding work notes when reassigning the incident record. After an information summary is generated, you can edit and add the information as work notes. This feature helps reduce the effort required to draft work notes. The feature is available in the following applets: My team applet Major incidents My work To enable this feature in ITSM Mobile Agent, you must configure the Incident summarization skill in Now Assist for ITSM. Set alert tones for incident with different priority levels Set alert tones for incident with different priority levels. The alert tone can notify you of important actions so you can respond to them quickly. Email notification redirection behavior Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. This feature is applicable on the following type of records: Incident Incident task Catalog task Change request Change task When you select the record link from an email notification on a mobile device, the link opens in the mobile web browser. A pop-up banner then prompts you to view the record in the ITSM Mobile Agent app, which provides a fast and intuitive way to access the records. This feature is applicable only if the following conditions are met: The ITSM Mobile Agent application is installed on the mobile device. The Enable universal links (glide.sg.universal_links.enabled) system property is set to `true`. Set the incident impact, urgency, and priority levels Automatically set the incident priority level by defining the impact and urgency levels. This feature determines an incident priority level by maintaining uniform synchronization and consistency between the priority, impact, and urgency levels. When you edit the Impact and Urgency fields, you must add to the Work notes field.
Zurich	No updates for this release.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing ITSM Mobile Agent features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some ITSM Mobile Agent features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some ITSM Mobile Agent features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate ITSM Mobile Agent.


Release	Release notes
Xanadu	Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install ITSM Mobile Agent by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for ITSM Mobile Agent we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITSM Mobile Agent we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for ITSM Mobile Agent, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	Dark theme Starting in version 9.0, enable the dark theme for active calls in the Collaborate section of the My work applet in ITSM Mobile Agent. This option is commonly used to alleviate eye strain and improve readability. Data visualization changes Starting in version 9.0, accessible data visualizations for the analytics on sections of the applets are available. For more information, see the UI changes section.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for ITSM Mobile Agent we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for ITSM Mobile Agent we have noted them here.


Release	Release notes
Xanadu	Starting in version 9.0, you can do the following: Experience the new data visualizations for the analytics on the My team and Major incidents applets. Enable dark theme for active calls on the Collaborate section of the My work applet. See ITSM Mobile Agent for more information.
Yokohama	Starting in the 9.1 release, you can do the following: Summarize the incident record and activity information when adding work notes to an incident record or while reassigning an incident. Set different alert tones for incidents with different priority levels. Set the incident impact and urgency levels to set the incident priority level automatically. Redirect from the mobile web browser to the ITSM Mobile Agent app seamlessly when opening and viewing different task records. See ITSM Mobile Agent for more information.
Zurich	No updates for this release.
Australia	No updates for this release.