Combined Knowledge Management release notes for upgrades from Xanadu to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Knowledge Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Knowledge Management.


Release	Release notes
Xanadu	New report on Knowledge Management dashboard Make timely decisions on articles expiring in the next 90 days through a report on the Knowledge Management dashboard and determine whether to retire or republish them. Now Assist in Knowledge article generation from multiple cases Quickly draft knowledge articles from your workspace or classic environment based on similar cases with Now Assist. Knowledge articles can be generated by selecting a list of similar cases or case numbers or even by searching keywords specific to a case. Generate article with multi-language Generate articles for an incident, case, or other supported task type in a language other than English by setting up language options for knowledge article generation in Now Assist. Edit article with context menu Rewrite selected parts of a Knowledge article based on context by deploying the Now Assist context menu.
Yokohama	Configure skills with custom prompts for knowledge article templates As an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases.
Zurich	[Placeholder link text to key knowledge-flow] Boost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Knowledge Management features.


Release	Release notes
Xanadu	Enable AI Search on the Knowledge Management Service Portal Displays AI-powered search results for a selected article through AI Search. Default advanced plugin installation Article versioning, article subscriptions, article templates, and an article quality index are available through the Knowledge Management advanced plugin, which is installed by default for new customers. If you are an existing customer, you have the option to activate it.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Knowledge Management features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Knowledge Management features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Knowledge Management.


Release	Release notes
Xanadu	Knowledge Management is a ServiceNow AI Platform feature that is active by default.
Yokohama	Knowledge Management is a ServiceNow AI Platform feature that is active by default.
Zurich	Knowledge Management is a ServiceNow® feature that is active by default.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Knowledge Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Knowledge Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Knowledge Management, such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Accessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See Accessibility checker in the toolbar for more information.
Zurich	Dark theme The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Knowledge Management we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Knowledge Management we have noted them here.


Release	Release notes
Xanadu	Improve article formatting thanks to the knowledge article editor using the upgraded version of TinyMCE, which provides multiple enhancements such as Power Paste, Anchor, and Insert Accordion. Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. Get optimized, personalized, and relevant search results by using AI Search for Knowledge Base articles on the Knowledge Management Service Portal homepage. Address concerns from related cases in a single article by using Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases. Select content in a knowledge article and shorten or elaborate it using the generative AI capabilities of Now Assist. See Knowledge Management for more information.
Yokohama	Yokohama Patch 6 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Customize prompts for AI model providers to generate Knowledge articles with Now Assist. Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar. Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index. See Knowledge Management for more information.
Zurich	Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations. Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace. Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers. See Knowledge Management for more information.
Australia	No updates for this release.