Combined Lead Management release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Lead Management from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Lead Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Lead Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Lead Management.

Release	Release notes
Xanadu	Create a lead Create and manage your leads for potential sales opportunities. Needs analysis using lead workspace Understand your lead's needs through questionnaires, and recommend and capture the product offering through lead line items. Manage leads using Kanban view Quickly assess the status of your various leads by navigating and visualizing these leads across different stages with the help of a Kanban board that shows a card-based view of your leads. Nurture leads and track lead activities Compose emails, create tasks, and schedule appointments to nurture leads by tracking the interest and need analyses of your leads. Convert leads to opportunities Qualify leads by creating opportunities for new and existing contacts.
Yokohama	REST APIs for Lead Management REST APIs provide the following capabilities: Integrate lead management with external applications and websites. Create and modify leads and lead line items from applications like marketing automation systems. Retrieve leads and lead line items from your ServiceNow instance.
Zurich	No updates for this release.
Australia	View touchpoint records for a task Record early customer interactions and associate tasks with ongoing engagement throughout the pre‑deal sales lifecycle by: Creating a touchpoint from a lead to capture interactions such as discovery calls, follow‑up emails, or qualification meetings. Linking a task to a lead touchpoint to track follow‑up work related to an ongoing engagement until the lead is converted.

Changes

Between your current release family and Australia, some changes were made to existing Lead Management features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Lead Management features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Lead Management features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Lead Management.

Release	Release notes
Xanadu	Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.
Australia	Install Lead Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Lead Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Lead Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Lead Management, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Lead Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Lead Management we have noted them here.

Release	Release notes
Xanadu	Create leads on the ServiceNow AI Platform by capturing the interest of prospective customers through various channels, such as website forms, social media, or events. Track the progress of your leads through different stages of the sales cycle. Understand your lead's needs and requirements through questionnaires, and recommend and capture the product offerings through lead line items. Visualize and navigate your leads by using a Kanban board that shows a card-based view of your leads and their stages. Create and assign tasks, send emails, or schedule appointments with leads. Qualify and convert leads to potential customer records and opportunities. See Lead Management for more information.
Yokohama	REST APIs enable seamless integration of lead management with external applications and provide other capabilities. REST APIs enable customers to create, update, and retrieve leads and lead line items from the ServiceNow instance. See Lead Management for more information.
Zurich	No updates for this release.
Australia	Record early customer interactions and associate tasks with ongoing lead engagement using touchpoints throughout the pre‑deal sales lifecycle. See Lead Management for more information.