Combined Mastercard Spoke release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Mastercard Spoke from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Mastercard Spoke release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Mastercard Spoke to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Mastercard Spoke.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Mastercard Spoke actions The following Mastercard Spoke actions were built for Mastercom Extended: Attach Document by Case ID - Extended Attach Documents by Claim ID and Event ID - Extended Check Document Details - Extended Create a Report - Extended Create Chargeback Reversal - Extended Create Claim - Extended Create Pre-Arbitration/Arbitration Case - Extended Create Pre-Compliance/Compliance Case - Extended Initiate a Dispute by Claim ID - Extended Look up Case Details by ID - Extended Look up Claim Details by ID Request Builder - Extended Look up Claim Details by ID Response Parser - Extended Look up Claim Details Request Builder - Extended Look up Claim Details Response Parser - Extended Look up Claims in a Queue by ID Stream - Extended Look up Completed Report - Extended Look up Processed Documents by Case ID Request Builder - Extended Look up Processed Documents by Case ID Response Parser - Extended Look up Processed Documents by Document Completed ID Request Builder - Extended Look up Processed Documents by Document Completed ID Response Parser - Extended Look up Queue by ID - Extended Look up Queues Stream - Extended Look up Report Fields - Extended Look up Report Fields Stream - Extended Look up Report Status - Extended Look up Reports Stream - Extended Look up Statuses for Documents Associated with Cases - Extended Look up Transactions Request Builder - Extended Look up Transactions Response Parser - Extended Update Pre-Arbitration/Arbitration Case - Extended Update Pre-Compliance/Compliance Case - Extended Update Representment by Claim ID and Event ID - Extended Upload Documents - Extended
Zurich	Pre-arbitration and arbitration case filing Dispute agents (issuers) can create pre-arbitration cases and escalate them to arbitration, or directly create arbitration cases by skipping pre-arbitration, using the new Mastercard spoke actions. New Mastercard Spoke actions include: Table 1. Mastercard Spoke Category Spoke actions Mastercom Case Filing Management Create Case Request Builder Create Case Response Parser Look up Case Documents Request Builder Look up Case Documents Response Parser Look up Cases Status Take Action on Case Look up List of Claims Mastercom Chargeback Management Look up Chargeback Documents Request Builder Look up Chargeback Documents Response Parser Health Check Look up API Suite Health
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Mastercard Spoke features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Mastercard Spoke features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Mastercard Spoke features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Mastercard Spoke.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Mastercard Spoke by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Zurich	No updates for this release.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Mastercard Spoke we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Mastercard Spoke we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Mastercard Spoke, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Mastercard Spoke we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Mastercard Spoke we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Use the Mastercard Spoke to manage card disputes using the Mastercom API Suite and Mastercom Extended APIs. Leverage Mastercard Spoke actions to manage disputes for cleared Single Message System original transactions with Mastercom Extended. See Mastercard Spoke for more information.
Zurich	File pre-arbitration and arbitration cases directly through Mastercard’s API. Handle tasks such as searching transactions, creating claims, and processing chargebacks, pre-arbitration, and arbitration case filings efficiently. Enable dispute agents with real-time data exchange and embedded Mastercard dispute life cycle workflows. Accelerate time to value with a predefined Mastercom Extended spoke that reduces development effort and speeds up deployment. See Mastercard Spoke for more information.
Australia	No updates for this release.