Xanadu |
- Now Assist for Mobile Agent app
- Use the power of generative AI in the Mobile Agent app to summarize records and complete tasks more efficiently. Users can create a condensed summary of work order tasks or generate resolution notes.
- User criteria permissions
- Control the visibility of different areas of the mobile platform by defining user criteria permissions. User criteria permissions, unlike the user roles permissions, enable you to segment your users into different groups,
like location, department, or company. With user criteria permissions, you can change information within a single area of a group to update all users' details associated within that group. For example, a company relocates, and
the management requires that users in the new location have access to different mobile content. Admins can update the user criteria permissions, so that this new content is displayed to all users in this
group.
- Mobile App Builder
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- Support for all Mobile Platform
Xanadu features.
- Component recommendations by Now Assist across many records.
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Yokohama |
- Now Assist Context Menu
- Write and edit text natively from within your mobile app using the Now Assist Context Menu. Refine your selected text by asking Now Assist to shorten it, make it more elaborate, or change the tone, and so on. Now Assist Context Menu is supported for the Task Summarization skill for input form screens.
- Single instance login
- Customers with a single instance can bypass the instance selection page and navigate users directly to the login screen. This process shortens the login process.
- Display a customized page before user login
- Configure your own branded landing page to appear before users log in to their ServiceNow mobile apps. The branded landing page can contain a login button or deep link that redirects users to an area of a ServiceNow mobile app. For example, a municipality can add a button to open a ticket, which navigates the user to complete a record in the Now Mobile® app.
This feature is available to customers using a single instance, and is supported for both Mobile Publishing apps.
- Define attachment sources available to users
- Control the types of attachments used from a phone's gallery, camera, or file system. This capability confirms that images can’t be reused or are AI-generated images. This feature is supported for all attachment locations,
including: activity stream, functions with type “attachment”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
- Add annotations to uploaded images
- Edit and annotate uploaded images within ServiceNow mobile apps. Markup options include adding text, drawing, and highlighting areas. This feature is supported for all attachment locations, including: activity stream, functions with type
“attachments”, input form screen with field type “attachment”, Mobile App Bridge, and Cabrillo JS uploads.
- Mobile App Builder live mobile previews
- See your mobile content change in real-time with live previews for most mobile components. The mobile interface changes according to what component you have selected, and updates when you add, change, or remove UI-based
elements.
- Web to mobile AI card creation
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Use Now Assist to create a new mobile card for use on a record screen created using the Web to Mobile functionality. Now Assist will automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
- Agentic AI in Mobile Virtual Agent
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Use AI agents in your mobile app to boost live agent productivity. AI agents handle tasks from automated responses to complex problem-solving with human-like intelligence.
- Now Assist in the Virtual Agent mobile clientMobile Virtual Agent>
- Use the following enhancement added to Virtual Agent:
- Enhanced chat offers a more robust conversational experience. Check the status of previous and on-going chats with the chat history button and view Now Assist’s responses with streamlined in-line citations. Enhanced chat also allows you to use your custom mobile search configuration to launch the standard search results page from within enhanced
chat.
- Use Now Assist’s people match function to search for information about a specific employee.
- Now Assist can now suggest follow-up actions for your queries using the next best action feature.
- Updated UI for choice list pickers and other actions for improved usability.
- Added multi-language support.
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Zurich |
- Client-side localization
- Use the Mobile Custom Localization app, available from mobile client version 20.6, to let mobile users view app content in any language. This feature improves platform consistency and accessibility for global users. The ServiceNow Store app provides a collection of mobile strings that automatically populates the instance with translatable content required for localization. Once these strings are translated into a custom language,
the mobile app automatically retrieves and displays them within the app interface.
- Improved error handing for uploads manager
- Use the improved error handling in the upload manager to confirm that the necessary files are uploaded successfully. This feature is available in all areas of the ServiceNow mobile applications where you can upload attachments. This includes the following:
- Activity stream
- Input form screen with an attachment input type
- Input form screen with an attachment input action
- Functions of type attachment
- Cabrillo JS events within a web page
- Option to save videos and photos locally when using ServiceNow mobile apps
- Enable users to save and retrieve pictures and videos taken with the camera on their ServiceNow mobile app, directly to their device. By default, these images are saved for 24 hours on the phone’s local storage. You can set the storage time to be from 1 to 168 hours (1 week).
- Additional descriptive element of type card for input form screens
- Add cards created in the Mobile Card Builder as a descriptive element in input form screens. Descriptive elements offer more context to users, making it clearer as to what is required for certain inputs within an input form
screen.
- Page menu button added to input form screen
- Display a page menu button for input form screens with more than two pages, showing users the current page that they are on, such as "Page 3 of 5." Tapping the button opens a page menu that lists all available pages and
their level of completeness. This list helps users track their progress in completing an input form.
- Complete an input form screen in a non-sequential order
- Work on all pages of an input form screen, even if required fields are not completed. Users can use the next and previous buttons at all times, enabling them to complete the form in a non-sequential manner. In addition,
users can use the page menu to work on any page of their choosing.
- Error indicator for failed submissions in input form screen
- View an information icon in the top menu bar in cases where a submitted input form contains at least one error. The icon remains accessible when working through all input form screen pages. Tapping the icon opens a page that
lists the validation errors, enabling users to correct these errors and submit an error-free input form.
- Slider option for adding numeric values in input form screen
- Configure sliders as an additional method for users to add numeric values in an input form screen. Sliders offer the advantage of defining minimum, maximum, incremental, and default values.
- New icons added that you can use in your mobile apps
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Use new icons that have been added to the following font families in your mobile apps:
- Actions font icons
- Screen font icons
- Mobile card font icons
- Image icons
- Mobile App Builder and Mobile Card Builder Studio integration
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Develop and modify mobile applications and cards in ServiceNow
Studio. Utilize all your necessary tools within a single, cohesive development environment.
- Now Assist in Virtual Agent
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The following features have been added to ServiceNow
Now Assist in Virtual Agent:
- Upload documents and files with Doc QnA to have Now Assist generate summaries or answer questions about them.
- Search the internet from within Virtual Agent using web search mode.
- Capture and analyze data from a variety of visual sources such as images, emails, handwritten notes, websites, and applications using ServiceNow AI Lens.
- View shared files when using people citations.
- Now Assist Skill Kit integration
- Create and use custom Now Assist skills in your mobile app using Now Assist Skill Kit.
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Australia |
- Mobile offline enhancements
- Use the following enhancements added to the mobile offline capability:
- Use the seamless online-to-offline continuity, by enabling users to start a form online, save it, and then proceed offline. While offline, users
can continue viewing and editing the same data, including attachments, comments, and navigation, for uninterrupted productivity in low or no-connectivity environments. All changes automatically sync after your connection
is restored.
- Save or submit forms offline, and reopen them later while still offline with all data fully restored.
- Support of offline capabilities for descriptive elements in input forms.
- Support of offline capabilities for input actions in input forms.
- Improved outbox efficiency for input forms by continually combining saved and submitted data.
- Dedicated mobile_admin role for mobile configuration
- Assign the new mobile_admin role to administrators who configure mobile applications, granting them precisely the permissions needed to complete their tasks. This new role helps reduce reliance on the
broader admin role for controlled, secure access of your ServiceNow® account.
- Multiple users on a shared device
- Enable multiple users to securely log into a ServiceNow single account from shared mobile devices. This feature is beneficial in environments where devices are not personal, as it offers secure and personalized access through user-configured PINs,
eliminating the need for repetitive full authentications.
Note: From the Australia version and above, the terms instance and instances have been renamed as account and accounts on mobile devices. Accounts are a reflection of platform instances on a mobile device and
work in the same way, only the terminology has changed.
- Configurable timing for PIN application timeout
- Configure a new property to define the PIN timeout for different ServiceNow mobile apps. This configuration helps reinforce security by controlling how long users are can remain inactive before being required to reenter their
PIN.
- Dynamic variable support in record screens
- Use the script screen field in record screens to display dynamic field values. For example, you can display translated content for dynamic variables within an email.
- Mobile AI Voice Agent
- Speak with an AI-powered voice assistant on your mobile device for real-time support. Follow along with live conversation transcripts that can also be saved or shared after the call.
- Push notifications for logged-out users
- Configure push notifications to be sent to users even when they’re logged out so critical updates aren't missed.
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