Combined Now Assist for Legal Service Delivery (LSD) release notes for upgrades from Xanadu to Australia

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist for Legal Service Delivery (LSD) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist for Legal Service Delivery (LSD) to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist for Legal Service Delivery (LSD).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Now LLM LTS support for Now Assist for Legal Service Delivery (LSD) Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Yokohama Patch 6
Zurich	Zurich Patch 7 Conversational intake for COI Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system. Zurich Patch 4 Now LLM LTS support for Now Assist for Legal Service Delivery (LSD) Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Zurich Patch 1
Australia	Australia Patch 1 Conversational intake for COI Submit a Conflict of Interest (COI) request through a natural language conversation. The conversational intake for Legal Conflict of Interest is available in the base system.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist for Legal Service Delivery (LSD) features.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama patch 11
Zurich	Zurich Patch 7 Summarize request and matters Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters. Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4
Australia	Australia Patch 1 Summarize request and matters Summarization now includes data from extended practice area tables, providing context‑rich summaries for your legal requests and matters.

Removed

Between your current release family and Australia, some Now Assist for Legal Service Delivery (LSD) features or functionality were removed.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist for Legal Service Delivery (LSD) features or functionality were deprecated.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist for Legal Service Delivery (LSD).


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store.
Zurich	Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store.
Australia	Install Now Assist for Legal Service Delivery (LSD) by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist for Legal Service Delivery (LSD) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist for Legal Service Delivery (LSD) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	The Now Assist for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.
Zurich	The Now Assist for Legal Service Delivery (LSD) application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.
Australia	To see the list of supported browsers for Now Assist for Legal Service Delivery (LSD), see Browser support.

Accessibility information

Review details on accessibility information for Now Assist for Legal Service Delivery (LSD), such as specific requirements or compliance levels.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist for Legal Service Delivery (LSD) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist for Legal Service Delivery (LSD) we have noted them here.


Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Some Now Assist skills are now turned on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Explore for more information.
Zurich	Zurich Patch 7 Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. Legal Request and Matter summarization now considers data from extended practice area tables when summarizing. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Some Now Assist skills are now turned on by default. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Zurich Patch 1 Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Now Assist for Legal Service Delivery (LSD) for more information.
Australia	Disclose conflicts of interest using natural language from Now Assist in Virtual Agent rather than having to fill out intake forms. Legal Request and Matter summarization now considers data from extended practice area tables when summarizing.