Xanadu |
- Now Assist for Sourcing and Procurement Operations (SPO)
- With ServiceNow®
Now Assist for Sourcing and Procurement Operations (SPO), fulfillers can easily summarize procurement-related records, providing real-time progress updates and action items. Available summarization skills include
- Sourcing request summarization
- Purchase requisition summarization
- Procurement case summarization
If you're entitled to Source-to-Pay Operations Pro SKU and Sourcing and Procurement Operations Pro SKU, you can install this application.
- Request the generative AI capabilities by using the Now Assist for SPO Virtual Agent
- Requesters can leverage contextual generative AI using the Now Assist for SPO
Virtual Agent to complete self-service tasks, such as purchasing products or tracking the status of purchase requisitions, sourcing requests, or procurement cases.
- Now Assist for Supplier Lifecycle Operations (SLO)
- With ServiceNow®
Now Assist for SLO, supplier managers and fulfillers can summarize the details of supply-related records to keep them informed about their progress and action items.
- Now Assist for Accounts Payable Operations (APO)
- With ServiceNow®
Now Assist for APO application, AP fulfillers can easily summarize invoice case and inquiry case-related records, providing real-time progress updates and action items.
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Yokohama |
- Now Assist for Sourcing and Procurement Operations (SPO)
- Now Assist for SPO includes an agentic workflow that enhances conversational intake capabilities. This AI-powered agent team streamlines user inquiries to sourcing and procurement teams by gathering knowledge,
clarifying requests, deflecting common questions, providing product information, and recommending the appropriate purchase plan. For more information, see Use agentic workflows.
The following new skills are available in Now Assist for SPO:
- Negotiation summarization for fulfillers: Summarize negotiations to keep fulfillers informed on their current status, progress, and action items.
- Negotiation event summarization for fulfillers: Summarize negotiation events to keep fulfillers informed on their current status, progress, and action items.
- Purchase order summarization for requesters: Summarize purchase orders to keep requesters informed about their current status, progress, and action items.
- Purchase requisition summarization for requesters: Summarize purchase requisitions to keep requesters informed about their current status, progress, and action items.
- Sourcing request summarization for requesters: Summarize sourcing requests to keep requesters informed about their current status, progress, and action items.
- Now Assist for Supplier Lifecycle Operations (SLO)
- Now Assist for SLO includes an agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process, including data validation,
duplicate checking, task generation, and communication with suppliers, streamlining the entire process for faster time-to-activation. For more information, see [Placeholder link text to key bundle-stpop.agentic-workflows-na-slo].
The following new skills are available in Now Assist for SLO:
- Conversational intake for suppliers: Suppliers can request profile updates, submit cases, and track inquiry statuses through a conversational interface powered by AI.
- Now Assist summarization panel: Case summaries are generated directly within the Now Assist Panel with no need to open individual case records.
- Multilingual support for summarization: Case details are summarized in the user's preferred language, improving accessibility for global teams.
- Now Assist for Accounts Payable Operations (APO)
- With the Now Assist for APO application, AP fulfillers can leverage generative AI capabilities to chat with live agents, submit a request, and track its status.
- The ServiceNow®Now Assist experience brings generative AI powered purchase order line mapping feature designed to enhance matching accuracy and reducing manual intervention.
- Generate purchase order summarization using Now Assist skills powered by generative AI.
- Use agentic workflows in Accounts Payable Operations to resolve invoice inquiry cases raised by employees and suppliers. These workflows also help track associated invoice records efficiently. With an agentic workflow, you can process a
high volume of invoice inquiries that come through email attachments to significantly reduce the workload of human agents.
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
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Zurich |
- Now Assist for FSC Common
- The Field Extractor skill extracts the invoice number and supplier invoice number from the inquiry case that is generated through different channels (emails, virtual agent chats, or web content). The access control lists
(ACLs) confirm that only authorized agents can activate or configure the skill.
- The Supplier summarization skill in Source-to-Pay Operations workspace provides unified view of supplier-related inquiries and pending actions. This feature helps specialists and supplier managers to quickly view a concise summary of
supplier-related cases, tasks, and exceptions.
- The Inquiry classifier skill auto-populates the subcategory of an invoice inquiry case by analyzing its description and short description in the Accounts Payable Operations.
- Now Assist for Sourcing and Procurement Operations (SPO) skills in a Virtual Agent chat
- Requesters can leverage contextual generative AI by using Now Assist for SPO in a Virtual Agent chat to complete self-service tasks, such as purchasing products.
- Now Assist Sourcing Procurement Operations
- Upload quotes from vendors to request a purchase using the Procurement product recommendation AI agent. Now Assist automatically extracts supplier information, item descriptions, quantities, and
pricing from uploaded vendor quotes to pre-fill purchase requisition forms, eliminating manual data entry and accelerating request submission.
- Long term stable (LTS) models are part of Now LLM Service and provide longer model stability windows for regulated industries. These models can integrate with tools to provide governance, monitoring, and compliance controls.
- The Help fulfill procurement requests agentic workflow has been renamed to Conversational intake for sourcing and procurement to better reflect its expanded scope and capabilities.
- Employees can initiate sourcing and procurement requests conversationally, with the agent automatically applying organizational policies, routing logic, and pre-filling request details for faster completion.
- To enhance performance and simplify maintenance, the Conversational intake for sourcing and procurement agentic workflow now includes three core AI agents. The Procurement purchasing plan and Procurement sourcing plan AI
agents have been consolidated into a single, unified Procurement product recommendation AI agent.
- Procurement request tracking AI agent: Finds and summarizes request status details to answer employee inquiries.
- Procurement product recommendation AI agent: Recommends products based on organizational buying criteria, creates purchasing or sourcing plans, and guides employees through the checkout or request
process.
- Procurement inquiry analysis AI agent: Analyzes employee inquiries to determine next steps, routes tasks to the appropriate agent, provides knowledge-based answers, and manages fallback handling
for unsupported requests.
- Now Assist for SLO
- Now Assist for SLO includes the Coordinate supplier onboarding agentic workflow to streamline the supplier onboarding process by automating supplier registration. AI agents automate the supplier onboarding process
by validating profile data and banking details, checking for duplicate suppliers, task generation, communication with suppliers, and final approvals, streamlining the entire process for faster time-to-activation.
To make the workflow more dynamic, the Supplier document strategy generator AI agent creates tasks by referring to a KB article which has all the details about the regions and industry related
tasks and documents required for onboarding. The KB article is available as a part of demo data, however, the admin can edit and configure this KB article as required. The following AI agents in the Coordinate supplier
onboarding agentic workflow perform the supplier onboarding tasks:
- Supplier data steward AI agent: Validates supplier data and checks for duplicate records, creates an invitation case for the supplier contact and assigns the necessary supplier tasks. Also, if
required, communicates to the supplier about missing information that must be updated.
- Supplier data validator AI agent: Validates supplier-provided profile information and banking details (like account name, account ID, and bank name) in real time.
- Supplier approval AI agent: Manages approval or rejection of the supplier onboarding.
- Supplier document strategy generator AI agent: Generates a plan to create tasks after referring to the dedicated KB article which includes all the details about the tasks
required for onboarding based on the region and industry.
- Now Assist for APO
- The Now Assist for APO includes Inquiry resolution provider agent and Recommend invoice owner which resolves invoice inquiries autonomously and recommends business owner for invoices (Non-PO, Non-PO type credit memo).
- The Inquiry resolution provider AI agent processes high volumes of repetitive invoice inquiries through various channels (web, email, virtual agent, mobile and manual entry) to significantly reduce the workload of human
agents.
- The Recommend invoice owner AI agent identifies the missing business owner through semantic matching or by creating tasks. The Recommend invoice owner agent triggers when a Missing or invalid business owner exception is
raised. For more information on the AI agents, see Using AI agents in Now Assist for Accounts Payable Operations
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
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Australia |
- Now Assist for SPO
- Analyze sentiment in procurement casesHelps
procurement specialists to analyze procurement case fields and live agent chats to determine the tone of the fulfiller.
- Generate email responsesAnalyze procurement
case, sourcing request, purchase requisition, sourcing event, negotiation, and stretch items like procurement, sourcing, and receipt tasks to generate professional email response. This eliminates the need to manually look up
information across multiple records and allows procurement specialists to handle inquiries effectively.
- Upload Statement Work (SOW) request Upload SOW documents to submit purchase requests. AI agents parse your documents, extract
relevant data, and prepopulate your request, enabling you to focus on reviewing and approving submissions instead of manual data entry.
- Conversational intake sourcing procurement agentic Streamline
end‑to‑end procurement workflows with a conversational intake experience powered by AI agent support. AI agents guide you through relevant steps while providing contextual recommendations and real-time progress updates.
- Automatically assign categories Automatically classify service requests, purchase requisitions, and purchase orders into the correct spend categories using the spend categorization AI agent.
- Now Assist for SLO
- AI driven supplier onboarding Use theAI driven supplier
onboarding workflow to automate data validation, duplicate checking, task generation, and supplier communication. Key
enhancements include:
- Extract banking information from uploaded documents to reduce information mismatch.
- Use the document strategy generator AI agent to generate a customized onboarding task list using all published knowledge base articles.
- View a list of AI-suggested suppliers while reviewing supplier onboarding requests initiated through sourcing requests.
- Supplier relationship managers can manually approve or reject supplier onboarding requests.
- Resolve duplicate supplier onboarding requests from the Now Assist panel by updating the supplier legal name, contact email, or both.
- Automate supplier case creation from emails Convert supplier emails into cases automatically when registered supplier contacts send emails to a supplier inbox. Supplier cases are created for all SLO related queries and assigned to the supplier relationship manager. For queries unrelated to SLO, a universal request is created for resolution.
- Summarize supplier performance in Source-to-Pay Workspace Generate comprehensive supplier performance summaries, including performance data, trends, and actionable insights, using the supplier performance summarization
skill.
- Analyze sentiments in supplier cases Use the sentiment analysis skill to analyze supplier case fields and determine the tone or sentiment of the fulfiller.
- Generate an email response for supplier cases Use the email response skill to analyze the supplier case details and generate professional email response regardless of the record type using past email
responses, KB articles, and related tasks.
- Source-to-Pay Operations common skills
- The Email response generation skill uses generative AI to automatically draft professional, context-aware email responses for supplier inquiries, procurement communications, and AP case management across Source-to-Pay
workflows (APO, SPO, SLO), reducing manual effort and improving response consistency.
- The Sentiment analysis skill uses large language models to detect emotional tone (Positive, Negative, or Neutral) in cases across Source-to-Pay workflows (APO, SPO, SLO).
- The AI Data Explorer for Source-to-Pay (APO, SPO, SLO) supports AI-driven prompt understanding, recommended queries, and drill-down capabilities within a unified interface.
- Now Assist for APO
- Use the accounts payable document classification skill to identify and categorize email attachments, such as invoices, credit memos, and supporting documents, that were sent by suppliers.
- Now Assist for POM
- Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to
the operational buyer. For queries unrelated to purchase order exceptions, a universal request is created.
- Use the define PO exception mitigation strategy agentic workflow in Now Assist for POM to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
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