Combined Now Assist in Contract Management release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Now Assist in Contract Management from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Now Assist in Contract Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Now Assist in Contract Management to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	If you’re upgrading to Now Assist in Contract Management starting with Yokohama Patch 3 from a previous version and you have customized use cases, run a fix script to migrate the existing data to the Now Assist Admin console. Navigate to All > System Definition > Fix Scripts. In the Name field, search for Upsert DI skill config. In the script, add the use case ids that you want to migrate to the Now Assist Admin console. Select Run Fix Script. For more information, see Post-upgrade steps for Now Assist in Contract Management.
Zurich	If you’re upgrading to Now Assist in Contract Management from Yokohama (Patch 2 and lower) or Xanadu (Patch 8 and lower), and you have customized use cases, run a fix script to migrate the existing data to the Now Assist Admin console. Navigate to All > System Definition > Fix Scripts. In the Name field, search for Upsert DI skill config. In the script, add the use case IDs that you want to migrate to the Now Assist Admin console. Select Run Fix Script. For more information, see Post upgrade steps.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Now Assist in Contract Management.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Changes to Now Assist usage measurement Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic. Automated obligation extraction Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Using contract playbook to review AI-extracted obligations Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. Contract obligation extraction skill in Now Assist in Contract Management Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Conversational contract search and insights Workflow Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Now LLM LTS support for Contract Management Pro Yokohama Patch 6 Review AI results Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the Manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. Select large language models for use cases in Now Assist in Contract Management Select a large language models (LLM) provider at for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills. Yokohama Patch 3 Manage contract repository agentic workflow Use the Manage contract repository agentic workflow to improve productivity by autonomously creating milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. Table 1. Agentic workflows Agentic workflows Description Manage contract repository Uses AI agents to retrieve contract details such as renewal notice period, termination notice period, or auto-renewal clause information, and determine the average lead time for similar contracts to create contract milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals.
Zurich	Zurich Patch 7 Feedback for Now Assist contract analysis Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. Automatically navigate to non-standard clauses in Microsoft Word add-in Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in. Zurich Patch 4 Automated obligation extraction Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Using contract playbook to review AI-extracted obligations Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. Contract obligation extraction skill in Now Assist in Contract Management Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Conversational contract search and insights Workflow Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. Some Now Assist skills are turned on by default The new default behavior works as follows: New customers: When you install a Now Assist product, designated skills are turned on automatically. Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive. Now LLM LTS support for Contract Management Pro Zurich Patch 1 Using contract playbook to review AI-extracted metadata and contract reminder date Use the playbook within a contract repository record to review the metadata extracted by the AI agents in the manage contract repository agentic workflow. You can make necessary changes to the extracted information, and submit it to update the contract repository. If the contract end date is available, the Review contract reminders tab appears in the playbook, enabling you to review and update the AI-calculated contract reminder date and specify recipients for contract renewal or terminations. Select LLMs Select a large language model (LLM) provider for a contract analysis or metadata extraction use case. The selected LLM is applicable only for the specific use case and overrides the LLM selected for Now Assist in Contract Management skills.
Australia	Australia Patch 1 Feedback for Now Assist contract analysis Provide feedback on AI-identified non-standard and missing clauses to help improve AI accuracy over time. When reviewing contracts using Now Assist contract analysis, you can indicate whether the AI suggestions were helpful or not helpful by using the thumbs up or thumbs down feedback options. You can also provide optional qualitative feedback with comments. The feedback option is available in both the workspace and Microsoft Word add-in. The feedback provided on each clause is captured in the Contracts Gen AI Feedback table. Automatically navigate to non-standard clauses in Microsoft Word add-in Locate non-standard clauses easily in Microsoft Word. The document scrolls to the relevant section using AI citations when you select a Now Assist suggestion in the Microsoft Word add-in.

Changes

Between your current release family and Australia, some changes were made to existing Now Assist in Contract Management features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Automated obligation extraction Use the manage contract repository agentic workflow to automatically identify and capture key contractual obligations from signed contracts and create obligation records in the contract repository. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Using contract playbook to review AI-extracted obligations Review extracted obligations in the contract playbook, with options to edit, approve, or reject each obligation. Approved obligations are added as obligation records in the contract repository while rejected obligations are deactivated. Contract obligation extraction skill in Now Assist in Contract Management Configure and map use cases for obligation extraction skill in the Now Assist Admin console to automatically extract key contractual obligations from signed contracts. The AI agent in the manage contract repository agentic workflow uses the Now Assist Contract obligation extraction skill to extract key contractual obligations from contracts. Conversational contract search and insights Workflow Contract documents are often complex and stored across multiple formats and repositories, making keyword-based search inefficient and error-prone. The new Now Assist powered conversational search feature enables you to search contract documents using natural language and dialogue-driven queries. The conversational search feature does not support searching within contract documents that are scanned PDFs. Now LLM LTS support for Contract Management Pro Yokohama Patch 6 Extract metadata from signed contracts automatically Use the AI agents in the Manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. Contract metadata extraction use cases Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case available in the base system. Yokohama Patch 3 Configuring contract metadata extraction Create a use case and its associated fields for contract metadata extraction in the Now Assist Admin console to define the information that you want Now Assist to detect in a signed contract. Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for metadata extraction. Configuring contract analysis Create a use case and its associated question groups for contract analysis in the Now Assist Admin console to identify the non-standard and missing clauses in a contract. Create a clause mapping Now Assist Admin console to map question groups of a use case to active clauses in the clause library to display suggestions for non-standard clauses in a contract. Create an expected response mapping in the Now Assist Admin console to map questions of a use case to an expected response to identify the non-standard clause in a contract. Create a use case mapping in the Now Assist Admin console to map a use case to specific tables and define conditions to apply the use case for contract analysis.
Zurich	Zurich Patch 7 Configure use case mappings for metadata and obligation extraction Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record. Conversational contract search and insights Workflow The Now Assist powered conversational search feature's improved experience enables you to: View results in a listing view, making it easier to scan, compare, and navigate contract information. Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs. Zurich Patch 5 Changes to Now Assist usage measurement Zurich Patch 4 Enhanced Manage contract repository agentic workflow The manage contract repository agentic workflow has been optimized for enhanced performance. It now utilizes a single agent, the Contract Repository AI agent to extract both contract metadata and obligations from signed contracts, and retrieve required information to calculate the contract reminder date. Zurich Patch 1 Extract metadata from signed contracts automatically Use the AI agents in the manage contract repository agentic workflow to automatically extract metadata from signed contracts and calculate the contract reminder dates for contract renewal or termination. You can review the AI results in the contract playbook and update it if necessary before saving it. Contract metadata extraction use cases Support for 14 additional metadata fields in the CM Pro - Contract Metadata Extraction use case is available in the base system.
Australia	Australia Patch 1 Configure use case mappings for metadata and obligation extraction Clear the Contracts created from contract request check box on the use case mapping forms for the contract metadata extraction and contract obligation extraction skills to extract metadata and obligations form signed contracts that are uploaded directly on a contract record. Conversational contract search and insights Workflow The Now Assist powered conversational search feature's improved experience enables you to: View results in a listing view, making it easier to scan, compare, and navigate contract information. Open contract documents directly from the search results and perform an in‐document search. The conversational search feature does not support searching within contract documents that are scanned PDFs.

Removed

Between your current release family and Australia, some Now Assist in Contract Management features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Now Assist in Contract Management features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Now Assist in Contract Management.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Now Assist in Contract Management is a ServiceNow AI Platform feature that is available with activation of the Now Assist in Contract Management (sn_cm_gen_ai). For details, see Configure.
Zurich	Install Now Assist in Contract Management by requesting it from the ServiceNow Store.
Australia	Install Contract Management Pro - Prime by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Now Assist in Contract Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Now Assist in Contract Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.
Zurich	Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn’t supported in Microsoft Internet Explorer.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Now Assist in Contract Management, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Now Assist in Contract Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Now Assist in Contract Management we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	Yokohama Patch 11 Review changes to Now Assist usage measurement. Some Now Assist skills are now turned on by default. Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. Activate the Contract obligation extraction skill in the Now Assist Admin console to enable automatic obligation extraction. Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Yokohama Patch 6 Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. Yokohama Patch 3 Activate and configure the contract metadata extraction skill for Contract Management Pro in the Now Assist Admin console. Activate and configure the contract analysis skill for Contract Management Pro in the Now Assist Admin console. Use the Manage contract repository agentic workflow to autonomously set milestone reminders for the notice period of contract renewals or the notice period for termination of contract renewals. See Now Assist in CM Pro for more information.
Zurich	Zurich Patch 7 Provide feedback on Now Assist contract analysis results to help improve the AI accuracy. Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in. Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. Zurich Patch 5 Review changes to Now Assist usage measurement. Zurich Patch 4 Some Now Assist skills are now turned on by default. Use AI-powered obligation extraction to automatically identify and capture key obligations from signed contracts, and then review, edit, approve, or reject them within the contract playbook to create obligation records automatically. Activate the Contract obligation extraction skill in the Now Assist Admin console to enable automatic obligation extraction. Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications. Zurich Patch 1 Use the contract playbook to review and update the AI extracted metadata and reminder date for contract renewal or termination. Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI. See Now Assist in CM Pro for more information.
Australia	Australia Patch 1 Provide feedback on Now Assist contract analysis results to help improve the AI accuracy. Navigate directly to non-standard clause locations in a document when reviewing Now Assist suggestions in the Microsoft Word add-in. Configure use case mappings to extract metadata and obligations from a signed contract that is uploaded directly on a contract record. Use Now Assist powered conversational search to query contract documents using natural language and dialogue-driven queries, making it easier to find relevant information. See Now Assist in CM Pro for more information.