Combined Proactive Engagement release notes for upgrades from Xanadu to Australia

Consolidated page of all release notes for Proactive Engagement from Xanadu to Australia.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Proactive Engagement release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Proactive Engagement to Australia

Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

New features

Between your current release family and Australia, new features were introduced for Proactive Engagement.

Release	Release notes
Xanadu	Exploring Proactive Engagement Use Proactive Engagement to empower employees to self-solve digital experience issues by using the proactive issue detection and resolution capability of Digital End-User Experience. Configuring Proactive Engagement resolutions with DEX Engage employees through ServiceNow® Virtual Agent and configure Engagement settings to define how employees can self-solve digital experience issues. Proactive Engagement life-cycle management View and manage the life cycle of Proactive Engagement resolutions through the workbench. [Placeholder link text to key use-cases] Explore and utilise the different use cases ServiceNow® has to offer as part of the Proactive Engagement base system.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Changes

Between your current release family and Australia, some changes were made to existing Proactive Engagement features.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Removed

Between your current release family and Australia, some Proactive Engagement features or functionality were removed.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Deprecations

Between your current release family and Australia, some Proactive Engagement features or functionality were deprecated.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Activation information

Review information on how to activate Proactive Engagement.

Release	Release notes
Xanadu	Install Proactive Engagement by requesting it from the ServiceNow Store. Activate the following plugins: Proactive Engagement (sn_pren) DEX Application and Device Health (sn_dex) Glide Virtual Agent (com.glide.cs.chatbot) Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Proactive Engagement we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Proactive Engagement we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Accessibility information

Review details on accessibility information for Proactive Engagement, such as specific requirements or compliance levels.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Localization information

If there are specific localization considerations for Proactive Engagement we have noted them here.

Release	Release notes
Xanadu	No updates for this release.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.

Highlight information

If there are specific highlight considerations for Proactive Engagement we have noted them here.

Release	Release notes
Xanadu	Proactive Engagement integrates with the ServiceNow® Digital End-User Experience (DEX) solution to proactively detect issues and enable end users to resolve them. Configure the DEX metric rule and Proactive Engagement resolution with Engagement settings. Use the Proactive Engagement workbench experience for lifecycle management of resolutions. See Proactive Engagement for more information.
Yokohama	No updates for this release.
Zurich	No updates for this release.
Australia	No updates for this release.